By Shawna J. in Kelso, WA
After taking my car into Bobs I was sure it was only going to be a minor fix. After a couple hours with the mechanic it became major. I would not trust my car with anyone else. The quick turn around and honest work is nothing short of fantastic! They even showed me my old part and why it had to be replaced. I will continue to take my cars there and recommend them to everyone that I talk to!
By Jeanie E. in Winlock, WA
Spoke with Heidi. She said this business provided a wonderful experience. They picked the vehicle up and took it back when it was finished.
By Jerry S. in Castle Rock, WA
A few years ago I had a timing belt and water pump replacement kit reinstalled on my 2002 VW Beetle. The kit included an 80,000 mile warranty for replacement of any failed part of the kit at no cost. The water pump recently failed and certainly did not have 80,000 miles on it. Bob's replace all the parts, gaskets and seals and replaced the antifreeze at no cost as promised. All this was done with no questions, challenges, or delays. I did not have to pay anything ahead and wait for a reimbursement. This was real customer service. Jerry Sorrell
By Margaret L. in Longview, WA
Staff are friendly and helpful. Mechanics seem quite knowledgeable.
By Josh B. in Longview, WA
Josh said this business provided good service.
By Sarah C. in Kelso, WA
Thank you so much! Fast and Friendly service. I called last-minute to see if they had a next day appointment available, and they were happy to accommodate me. My truck is my only vehicle, so they let me hang out in their lobby while my oil was being changed. So easy!
By Nate F. in Longview, WA
Nate said this business provided fantastic service. If the part they put in the vehicle is not good they will replace it with no hassles.
By Barbara H. in Castle Rock, WA
Barbara said the staff have always done a good job. They get her in when she has real problems.
By Skyler D. in Kelso, WA
Very friendly group. Has credit service available toward work to be done.diagnosed the problem I had quickly and accurately. Offered to save and show me the old parts to show me the problem first hand, which I declined as I trusted their work and judgement. Brought the car in friday for a big job where motor needed pulled to access the clutch and had to order parts, still got finished mid day Tuesday, so rapid parts and work time. The only thing that was not 100% great in my experience was that there was 1 vacuum line that wasn't plugged back in during reassembly, or possibly not tight enough and popped off, which caused car to run a little rough and the gas cap light to come on. Took me about 45 seconds to locate, plug in, and now everything is great, better than before. I mention that as it is the only negative, and I personally don't even see it as such, was simple to resolve.
By Delaina S. in Kelso, WA
Delaina said her overall experience with this business was really good and the staff were helpful.
By Jeff D. in Kalama, WA
Glad they(Bob) gave me peace of mind on the truck! Good outcome fixed it myself but you guys found issue for me $106 well spent!
By Barbara M. in Kelso, WA
Barbara said she has worked with this business before. They are friendly and informative people.
By Andy O. in Longview, WA
Andy said this business helped him out when he needed help. They did a good job. They were friendly and they provided fast service.
By Grant A. in Longview, WA
Best shop around for auto repair. Great service. Always very busy!
By Sylvia K. in Longview, WA
Sylvia said she can trust this business. She took her vehicle in all the way from Seattle and they were trustworthy.
By John L. in Longview, WA
John said he was very pleased with what this business did. They are honest. They're up front and he is very happy with them.
By Bruce T. in Kelso, WA
Sensor replacement (once the parts were on hand) was on time and within estimate as scheduled.
By Sharon R. in Longview, WA
I feel safe on the road knowing Bob's Lil Car Hispital has serviced my vehicle.
By Alice W. in Kelso, WA
Alice said her overall experience was excellent. She trusts the staff.
By Jill B. in Kelso, WA
Look forward to each appointment. I know car ischecked out and ready for the road!