By Mike S. in Columbia, MO
I’m not exactly a spring chicken and over my adult life I have bought quite a few vehicles. I rank the experience somewhere between a root canal and a colonoscopy. Today, however, was my best experience ever purchasing a CPO Hyundai Tucson Hybrid! My faith in car dealers has been restored. I did my resea...more
By Chad P. in Wentzville, MO
Over the past several months, I've had a consistently positive experience with the sales staff and the service staff at Joe Machens Hyundai. I appreciate their straightforward, no-nonsense approach, and they've demonstrated that they know their stuff. Their pricing and financial arrangements are fair and transparent, and both the sales staff and service staff are thorough in answering questions.
By Becky C. in Columbia, MO
I bought my car from here about 5 years ago. I really wanted to talk about Mark H in service. I had an issue with my motor that I had been dealing with. Once Mark took over, he made sure everything was taken care of for me. He kept me in the loop the entire time and listened to my frustrations. I hope this company knows what a great employee he is.
By Georgia L. in Monroe City, MO
I have told everyone who would listen that I will NEVER drive a Hyundai again. If I could afford to, I'd ditch my 2018 Sonata in a heartbeat. Why? Because I have had horrible service experiences with the dealership where I purchased it. This month, I chose to drive twice as far and get it serviced at M...more
By Janice W. in Jefferson City, MO
Have always loved the service, the employees are so friendly and they listen to what we want done. We call for an appointment and we get in fast. We have bought our cars and had service with Hyundai, will continue to do so.
By Aaron H. in Moberly, MO
Nobody wants to deal with a car repair/recall notice, but this one went great from start to finish. Made the call to set-up the appointment and the service lady was extremely friendly & professional. On the appointment day, we were greeted by the service center staff. They started the process of ge...more
By Michele N. in Fulton, MO
No issue a when having car serviced. Always friendly staff.
By William M. in Columbia, MO
At first, because the service tech was unable to duplicate the problem I'd described, I was told that they couldn't do anything. I didn't find this acceptable, so the service adviser Mark called Hyundai corporate customer service on my behalf and was able to get an authorization for an experimental remedy...more
By Robert G. in Columbia, MO
It was quick and easy service. The shuttle provided took us to breakfast down the street and the service was done before we even ordered. Great experience.
By Verified Customer in Poplar Bluff, MO
Great service from scheduling to car pick up. Courteous, Kind, Prompt
By Lila B. in Marshall, MO
The time it took to do a complete check over and an oil change was exceptional. Always polite and professional - great team!
By Michael B. in Columbia, MO
There's never been a problem or issue in the several years I've been going here. The work is always done professionally and correctly. Service personnel are top notch. I have to give a shout out to Andrew. Every customer is important to him. He's pleasant to deal with and you can just tell that he cares. This is the best service department in Columbia.
By Kathleen S. in Columbia, MO
Thank you, Andrew, for getting the radio working again.
By Verified Customer in Columbia, MO
I came in late in the afternoon without an appointment when I found out my brake lights would not turn off no mater what I did. This occurred the day before a snow storm was predicted. The service manager and technician immediately helped and luckily had the replacement part for my 12 year old Hyundai installed in less than an hour, again without an appointment. Thank you Joe Machins Hyundai.
By Bernetta R. in Centralia, MO
I have nothing but good things to say. Never had a bad experience after 6 years of service on my vehicle.