By GARY G. in Jacksonville, IL
I have known Tom Finch and Tim Hughes for a Very Long time and they are Both Honest as the Day is Long!..... And with Lisa, Jake and the Team they have always treated me Right!!
By KYMBERLY D. in Jacksonville, IL
Love how I'm treated as a friend not as "dollar signs" walking in the door or calling on the phone. Doesn't matter if it's a simple oil change, or a more major repair. If the tech finds something more than I brought my vehicle in for, I'm informed of the needs and recommendations--but never in a "pushy" way--and questions I have are answered in easier-to-understand layman's terms.
By SANDI G. in Jacksonville, IL
They have always been there when a "surprise" happens. My appointment was 2-fold. Had tire trouble earlier in week & oil change. Both handled quickly & courteously.
By ALBERT T. in Jacksonville, IL
Great place for service of our vehicles and body shop.
By LINDA B. in Jacksonville, IL
They got me in on an emergency basis and got a pretty major repair done in a half of a day. Love you guys.
By MARK M. in Jacksonville, IL
I had a deer strike on my suv. I had has a similar one previously and they did such a great job on the repair, and are so easy and convenient to work with, I had to employ their excellent service again. On the day before I was scheduled to begin the repairs, I had a different issue with my vehicle that required me to take it to the dealership for several days, instead if beginning scheduled repair. Lisa at Tom Finch helped me rearrange the scheduling as to not delay the repair and not to mess up the shops schedule. I was very appreciative of this. They even offered me a loaner, but I’d already arranged a rental, but I thought the jesture was very kind. When I picked up my vehicle, which was completed quicker than I’d have anticipated, it was done perfectly! Even washed AND cleaned up in the inside! I was very thankful, as the cold wet winter weather often doesn’t permit a good clean up. The attention to detail, customer service, quality work, and help with irregular scheduling situation is incredibly appreciated! They even signed me up for their oil change and loyalty service! Thank you all that assisted me at the shop, I’m very thankful, and special Thank You you to Lisa for going the extra mile to help me out, and make certain everything was in place with insurance and repair scheduling. ⭐️⭐️⭐️⭐️⭐️ Mark Medley Jacksonville, Illinois
By DEBBIE B. in Franklin, IL
Very informative about your vehicle needs, always has an appointment within 24 hrs gives you updates and reasonable prices. Discounts upon returning for service.
By SUSAN H. in Jacksonville, IL
A shoutout of a BIG thank you goes to Tom Finch Automotive for taking care of my automobile!! They send me reminders of what and when my car needs something according to wear and tear and also mileage. Because of that, my 9 year old car is running GREAT! Thank you!!
By TAMMY B. in Pittsfield, IL
Best service in town hands down!!! Very nice professional staff
By LOTTIE B. in Jacksonville, IL
Only took a short time to check tire pressure!
By Randy V. in Jacksonville, IL
Good people... quality parts & service Check for yourself
By DIANA V. in Jacksonville, IL
These days when all our auto systems use computer diagnostics you need to find a shop that you trust to care for your vehicles and give you honest service and assessments. Tom Finch Auto is such a shop. (& FREE coffee from a Keurig while you wait)
By MICHELLE M. in Jacksonville, IL
Everyone is so friendly and helpful!! The work done is always excellent! Will keep taking my car there!!!!!!!!!!!!
By ANGIE C. in White Hall, IL
I ALWAYS GET GREAT SERVICE WHEN I AM READY FOR MY OIL CHANGES. THIS TIME THEY SUGGESTED DOING MY ANTIFREEZE. WHEN I GOT MY CAR BACK THE WINDSHIELD WIPERS WERENT WORKING CORRECTLY. I CALLED THEM AND SPOKE WITH DEANNE AND SHE CAME RIGHT OUT TO MY WORK AND PICKED IT UP. THEY DIAGNOSED THE PROBLEM AND FIXED IT AND HAD IT BACK TO WORK FOR ME. THE WEATHER WAS BAD AND I REALLY NEEDED MY WIPERS AND THEY ALWAYS TAKE VERY GOOD CARE OF ME. THEY EVEN WASHED IT AND VACUUMED IT OUT AGAIN. THE TEAM IS AWESOME AND I REALLY APPRECIATE DEANNE FOR HER CUSTOMER SERVICE!!!!
By JOE D. in Jacksonville, IL
It’s a competent garage and I’ll be back