By Gerid S. in Lowell, MI
Gerid said the business did what they said they were going to do and they did it for a good price.
By Jeff C. in Grand Rapids, MI
This is the second time this year that I have had quite major repairs done on my two Honda Odyssey mini-vans. One van needed a tranny replacement and the other van needed a lot of front end work. Both times I have found all of the guys - front office and techs - to be very considerate and honest. Especially this last time when they could have easily recommended a couple thousand more in repairs but explained that the fears i had were not warranted. The struts were fine for quite a few more miles and it was not time to work on the tranny on this one. Another shop in town had recommended these repairs when I had some tire work done... hmm... I knew I could trust O'Neill's and am glad I can. Both vans run beautifully and I know they are well diagnosed for any foreseeable needs.
By Juanita T. in Hudsonville, MI
Not enough words to describe the level of commitment & expertise Jody Wierenga brings to the shop. His professionalism, knowledge, honesty & responsiveness exceed all expectations. I could not be happier with my experience at O’Neill’s & I guarantee you will be too. Thank you for all the hard work you did on my vehicle Jody!
By Bryn L. in Grand Rapids, MI
Bryn said they did a good job and she was satisfied with the experience.
By Tony K. in Grand Rapids, MI
Tony said they took plenty of time to explain the problem and to let him know why they could not fix it. He really appreciated talking to the manager and his son regarding the issue with his vehicle. They also provided him with great information regarding why the repair could not be completed.
By Abigail B. in Grand Rapids, MI
Spoke with Douglas. He said he appreciates their honesty, the evaluation of the vehicles and the way they handle service.
By Denny S. in Dewitt, MI
Denny said he heard about the business through his son and he would recommend this business for service.
By Steven K. in Grand Rapids, MI
Steven said this business did exactly what they said they were going to do. They were polite and courteous. He did not have any problems.
By Joann H. in Grand Rapids, MI
Always very efficient, friendly, and knowledgeable.
By Chris M. in Alto, MI
As usual, with O'neills we get superb diagnosis in a timely fashion. The ability to send and receive text messages assuring we are always in the loop is a superb new service feature!
By Allen H. in Ada, MI
Needed a new transmission. They installed a re-manufactured unit -- and to boot replaced the water filter, serpentine belt and another belt without any additional charge! I have never experienced that before!
By Jake F. in Kentwood, MI
Jake said everyone at this business was super nice. They were unable to repair his vehicle but the way they handled it was phenomenal. They were very gracious and respectful. He also said he had a great experience, even though he was unable to get his vehicle repaired.
By Curt V. in Michigan
Curt said they treated him right. They are good people and they are honest.
By Samantha B. in Plainwell, MI
Fantastic service! They keep you well informed every step of the way :)
By SHAUN O. in Grand Rapids, MI
They are the only place i trust to take my 2016 work van to. They dont oversell the maintenance like the wallet flush bay at the dealer. Just good honest advice that is in kine with how i drive and use my vehicle that is inline with what you read in the owners manual. Contrary to what some people may think the service bay at a dealership does not follow tue actual "OEM" reccomendations.