By Shealagh M. in Hillsborough, CA
We have taken our cars to Big E for a number of years. Not only is the service consistently good and friendly, but Kieran and Walter are extremely honest and trustworthy. Our car broke down on a trip to LA a couple of years ago. The shop that AAA towed it to told us the transmission was shot and needed to be replaced for $6K. We called Kieran and he was suspicious given the symptoms. We had the car towed to San Mateo. Sure enough, the transmission was ok - Big E replaced a $150 part and it was good to go (and still running well 2 years later). In my experience, Big E never oversells what needs to be done, and they will prioritize the important stuff if you don't want to get multiple items done at one time. It's the only place we take our cars.
By George P. in San Mateo, CA
A Very ethical honest shop with very capable people who do excellent work.
By Thomas B. in San Mateo, CA
I get much better service from Big E than from the dealer. It is probably less expensive as well but the primary reason is that your service is very personalized and I like doing business with Big E.
By Barbara G. in Foster City, CA
Same as above - efficient, quality work and professional
By Chris L. in San Mateo, CA
I was recommended to this shop by AAA after my car had trouble starting. Took it into the shop for a full electrical test and had the car back later the same day with a better, recommended battery along with a lot of helpful advice for how to keep my car in running condition.