When a customer comes to our facility for any type of diagnosis or repair, they sign our autorization to diagnose which states a diagnostic charge of $96.32 plus taxes and fees. A diagnosis is required before we can perform any work on the vehicle as we need to know what is wrong with it. Without performing a diagnosis, we would not have known that the vehicle needed a starter.
As a good will to the customer, and in hopes of earning a long-time customer, we chose to charge only half of the quoted diagnostic charge.
I'm sorry that we could not earn your business.