Plaza Service Center Inc.


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

74 Reviews

97% Would Recommend
Latest Review 6 days ago
Review for Plaza Service Center Inc.
Jeffrey K. on 04/26/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Jeffrey said the service was quick and the person was very friendly but he got charged a diagnostic fee of $43.79 and $37.66 for supplies for the facility. He is going to sent this facility a letter asking for a refund because he was overcharged and feels they took advantage of him. He is not recommending them unless they refund his money.
Vehicle: Acura TSX
Category: Service
Service Date: 04/08/2016
Review Created: 04/26/2016
This review was collected via phone interview by Customer Research Inc.
Tim C. at Plaza Service Center Inc. responded on 04/28/2016

When a customer comes to our facility for any type of diagnosis or repair, they sign our autorization to diagnose which states a diagnostic charge of $96.32 plus taxes and fees. A diagnosis is required before we can perform any work on the vehicle as we need to know what is wrong with it. Without performing a diagnosis, we would not have known that the vehicle needed a starter.

As a good will to the customer, and in hopes of earning a long-time customer, we chose to charge only half of the quoted diagnostic charge.

I'm sorry that we could not earn your business.