1st Avenue European


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

52 Reviews

94% Would Recommend
Latest Review over 1 year ago

Leonard N. on 03/28/2016
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Leonard said this business has done a wonderful job and his vehicle runs great. The staff there are very nice, thorough and dedicated to their customers. He had a couple of issues with the service he was provided and they immediately took care of any concerns he had.
Category: Service
Service Date: 03/17/2016
Review Created: 03/28/2016
This review was collected via phone interview by Customer Research Inc.
Tony S. on 03/26/2016
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Tony said he appreciated the service he received at this business and their honesty.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 03/04/2016
Review Created: 03/26/2016
This review was collected via phone interview by Customer Research Inc.
Sarah C. on 03/24/2016
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Sarah said the business was attentive and Michael was honest. The prices are great.
Vehicle: MINI Cooper
Category: Service
Service Date: 03/18/2016
Review Created: 03/24/2016
This review was collected via phone interview by Customer Research Inc.
Aisha A. on 03/23/2016
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Aisha said the service is really great and the staff members are extremely friendly.
Vehicle: Mercedes-Benz CLK320
Category: Service
Service Date: 02/05/2016
Review Created: 03/23/2016
This review was collected via phone interview by Customer Research Inc.
Eric B. on 03/23/2016
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Eric said the service was good but he had to wait a little while for the part to arrive.
Vehicle: Audi A4
Category: Service
Service Date: 02/11/2016
Review Created: 03/23/2016
This review was collected via phone interview by Customer Research Inc.
Hannibal J. on 03/23/2016
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Hannibal said he likes the customer service. They were personable and kept him updated.
Vehicle: Audi S4
Category: Service
Service Date: 02/19/2016
Review Created: 03/23/2016
This review was collected via phone interview by Customer Research Inc.
Karl K. on 03/23/2016
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Karl said the business provided great service.
Vehicle: Volkswagen Bus
Category: Service
Service Date: 02/12/2016
Review Created: 03/23/2016
This review was collected via phone interview by Customer Research Inc.
Manuel A. on 03/19/2016
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"Communication with personnel was clear and precise. Service was fast and honest. Location is very convenient. "
I have already recommended European auto to several friends
Vehicle: Mercedes-Benz C250
Service Date: 03/17/2016
Review Created: 03/19/2016 07:57 AM
Mark D. on 03/17/2016
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"Honest, good work."
Did a phenomenal job restoring a 12 year old Mercedes. Numerous items were wrong with the car and it now runs better than it has in years. Will definitely go back for future work.
Vehicle: Mercedes-Benz CLK500
Service Date: 03/14/2016
Review Created: 03/17/2016 05:25 PM
Jerry M. on 03/05/2016
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Jerry said their prices were a little high.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 02/04/2016
Review Created: 03/05/2016
This review was collected via phone interview by Customer Research Inc.
Michelle J. on 03/03/2016
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"Awesome Experience"
I took my vehicle in for a front-end issue. Mike diagnosed the problem quickly, but also found safety issues that needed to be immediately taken care of. He personally showed me his concerns so as to put my mind at ease that the issue was a real problem. Mike takes an interest in his clients. He goes above and beyond to ensure that when you leave his shop you are leaving knowing your car is safe and good as new. I love this place and would recommend it to anyone I know.
Vehicle: BMW 525i
Service Date: 02/26/2016
Review Created: 03/03/2016 07:54 AM
Sasha W. on 03/03/2016
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"Honest"
Mike and Chris did a great job working on my car. I trusted them to really tell me what was wrong and not over charge me. Thank you guys for all the hard work!!
Vehicle: Honda Civic
Service Date: 02/04/2016
Review Created: 03/03/2016 07:49 AM
Fred B. on 08/18/2015
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Fred said he really liked Mike.
Vehicle: BMW 323i
Category: Service
Service Date: 08/13/2015
Review Created: 08/18/2015
This review was collected via phone interview by Customer Research Inc.
Timothy F. on 08/15/2015
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"Efficient friendly no bull"
I was hesitant to shell out so much just for a diagnosis but I understand education and tools cost money. I'm happy with the end result because that darn light on the dash is out and the problem is fixed. I did get a MIL about 10 miles after leaving the shop but after replacing an aging battery like Michael suggested, the problem has resolved itself. Who knew a bad battery could wreak so much havoc with a cars computer? Michael did! Thanks again.
Vehicle: Mercedes-Benz CLK320
Service Date: 08/13/2015
Review Created: 08/15/2015 10:25 PM
Dan G. on 07/23/2015
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Dan said this business did a good job.
Vehicle: Mercedes-Benz SL600
Category: Service
Service Date: 07/20/2015
Review Created: 07/23/2015
This review was collected via phone interview by Customer Research Inc.
Jennette C. on 07/08/2015
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"Honest and trustworthy!"
Michael and his staff were very friendly! Michael actually took the time to educate me on all of the repairs he did and made it a priority to make sure my car was safe enough to drive.
Vehicle: Mercedes-Benz C230
Service Date: 07/07/2015
Review Created: 07/08/2015 07:57 PM
Kevin S. on 06/30/2015
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Kevin said the business provides thorough and honest service. They have a good mechanic.
Vehicle: Mercedes-Benz C230
Category: Service
Service Date: 06/18/2015
Review Created: 06/30/2015
This review was collected via phone interview by Customer Research Inc.
Rick M. on 06/27/2015
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Rick said he received quality service from this business. They were really good at the responsiveness and attention to detail. They provide outstanding service for premium vehicles.
Vehicle: BMW 540i
Category: Service
Service Date: 06/04/2015
Review Created: 06/27/2015
This review was collected via phone interview by Customer Research Inc.
Chris B. on 06/24/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Chris said he felt like this business did a good job mechanically, but they were disorganized. They gave him a quote of $200, but it ending up being $600. He asked for a free estimate, but they charged him $100. They also had his vehicle for longer than he expected. He would not recommend this business for the reasons mentioned previously.
Vehicle: Audi A4
Category: Service
Service Date: 06/01/2015
Review Created: 06/24/2015
This review was collected via phone interview by Customer Research Inc.
Michael F. at 1st Avenue European responded on 06/29/2015
Chris
I'm sorry you had a bad experience with our service. please give us an opportunity to make this misunderstanding right. We value our relationship with you and look forward to discussing a resolution.I have left you a message on voice mail and look forward to your response.
Cordially
Michael
Robert P. on 05/29/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Robert said the service was too expensive and it took longer than he anticipated. He would not recommend this business for service for these reasons.
Vehicle: Porsche 911
Category: Service
Service Date: 05/11/2015
Review Created: 05/29/2015
This review was collected via phone interview by Customer Research Inc.
Michael F. at 1st Avenue European responded on 06/29/2015

Mr Pace 
We regret the fact you were not pleased with our service. We try to get our clients done as timely as possible. We would like the opportunity to correct this. Please call so we can discuss the situation.
Cordially 

Michael

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