5 Star Exhaust & Auto Repair


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

432 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 2.600002/5Overall Rating 2.600002/5rating 2.600002rating 2.600002rating 2.600002
Original
Overall Rating 1.600002/5rating 1.600002rating 1.600002rating 1.600002rating 1.600002
96% Would Recommend
Latest Review 1 day ago
LOUIS R. on 08/21/2017
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"NISSAN"
VERY TIMELY AND PROMPT IN COMPLETING TASK. WILL RECOMMEND TO FRIENDS
Vehicle: Nissan Altima
Service Date: 08/17/2017
Review Created: 08/21/2017 06:22 PM
ARIANA C. on 08/08/2017
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"Excellent"
Friendly and fast
Vehicle: Honda Fit
Service Date: 08/07/2017
Review Created: 08/08/2017 04:25 PM
TRISH D. on 08/04/2017
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"Prompt and Correct with Diagnosis of my Problems."
Always able to ID my car problems - Quickly orders any needed parts - Available Service Time within nice time frame - Strong Support staff from Owner and Staff at 5 Star Exhaust & Auto. Customer since 2000.
Vehicle: Toyota Highlander
Service Date: 07/07/2017
Review Created: 08/04/2017 11:40 AM
SALLY M. on 08/04/2017
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"Fabulous service! "
5 Star staff are very helpful, friendly and accommodating. They are very knowledgeable and dedicated to helping their customers.
Vehicle: Lincoln Town Car
Service Date: 08/01/2017
Review Created: 08/04/2017 06:00 AM
BEVERLY D. on 08/03/2017
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"Ford Fusion"
Timely and professional service
Vehicle: Ford Fusion
Service Date: 08/02/2017
Review Created: 08/03/2017 08:18 AM
DAMON B. on 07/31/2017
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"Quick work and got my vehicle in immediatley"
I needed brake work on my vehicle along with an oil change. 5 Star got me in quickly and got my car back to me the same day.
Vehicle: Ford Edge
Service Date: 07/25/2017
Review Created: 07/31/2017 08:14 AM
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/31/2017

Glad we were able to be of service!

MARGARET G. on 07/28/2017
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"Above and beyond"
Called to schedule an oil change. They got me in on time and where done before I had a chance to check the time. They advised me of slight wear to my serpentine belt (giving me time to budget it in), and when I got home I realized they'd reattached the piece of trim that had been hanging off the front of the car. Way to be the absolute best, 5-Star. Thanks so much!
Vehicle: Mazda Mazda2
Service Date: 07/27/2017
Review Created: 07/28/2017 08:29 PM
5 Star S. at 5 Star Exhaust & Auto Repair responded on 08/01/2017

You are very welcome Margaret! We are glad we could be of service!

LES H. on 07/28/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Clear definition of proceedures and need current and potential"
We are always well received and work done timely. Though, as always at times somethings bring up problems with others resulting in delays, but that simply fits an imperfect work.
Vehicle: Honda Odyssey
Service Date: 07/27/2017
Review Created: 07/28/2017 08:52 AM
5 Star S. at 5 Star Exhaust & Auto Repair responded on 08/01/2017

We did a follow up call to Les to understand his response which sesemed positive but with a rating of 1 star. We wanted to see if there was some way we had fallen short. He explained that it was an automated system of call back and he hit 1 by accident. We are sorry the follow up automated system was complicated but are glad that you actually gave us 5 stars!!

Zach B. on 07/25/2017
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Zach said this business was awesome.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/21/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
5 Star S. at 5 Star Exhaust & Auto Repair responded on 08/01/2017

Zach, We are glad that you feel that way! We look forward to taking care of your vehicle in the future!

Anthony B. on 07/23/2017
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Anthony said his experience with this business was really good.
Vehicle: Hyundai Genesis Coupe
Category: Service
Service Date: 07/21/2017
Review Created: 07/23/2017
This review was collected via phone interview by Customer Research Inc.
5 Star S. at 5 Star Exhaust & Auto Repair responded on 08/01/2017

Anthony we are so glad that you gave Five Star a try! We look forward to taking care of your vehicle for years to come!

BRIAN C. on 07/21/2017
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"Overall great experience"
Clear communication, patience while I made a decision, and thorough follow up....I highly recommend Five Star
Vehicle: Subaru Outback
Service Date: 07/19/2017
Review Created: 07/21/2017 06:09 PM
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/25/2017

Thank you Brian for your positive response! We strive to work with our customers to help them make informative decisions now and in the future! Thank you for recommending us to others!

JOAN M. on 07/21/2017
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"Oil change"
great customer service. Fast and complete
Vehicle: Ford Focus
Service Date: 07/20/2017
Review Created: 07/21/2017 02:53 PM
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/25/2017

Thank you Joan for your patronage and your kind words!

Sam K. on 07/21/2017
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Sam said he was satisfied with the service at this business and he has nothing to complain about.
Vehicle: Honda Civic Si
Category: Service
Service Date: 07/18/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
5 Star S. at 5 Star Exhaust & Auto Repair responded on 08/01/2017

Thank you for your patronage!

Elizabeth B. on 07/21/2017
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Spoke with Rob. He said he's done business with them before. It was her first time there and so far, they haven't had a bad experience. They're quick, professional and they found the part. They got it fixed and he would recommend them to anyone.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 07/20/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
5 Star S. at 5 Star Exhaust & Auto Repair responded on 08/01/2017

Thank you! We are glad your first Five Star experience won't be your last!

Justin B. on 07/15/2017
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Justin said the customer service was great. They were helpful and willing to work with him.
Vehicle: Toyota Camry
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/25/2017

Thank you Justin for your positive review!

WALTER H. on 07/14/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Didn't fix,the problem that I brought it in to fix"
Didn't fix,the problem that I brought it in to fix.
Vehicle: Ford Explorer
Service Date: 07/12/2017
Review Created: 07/14/2017 07:37 AM
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/14/2017

Walter,
We did perform the vehilce inspection and at that time did not find the answer to one of your problems,  however we did find another problem that you weren't aware of, and were able to  make your vehicle road worthy. I am glad that you have scheduled another appointment next week and hopefully then we can find and fix your other problem. Thank you!

Henrietta L. on 07/14/2017
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Henrietta said this business was personable and she appreciated that.
Vehicle: Nissan Quest
Category: Service
Service Date: 06/29/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/25/2017

Thank you Henrietta for giving us the opportunity to check out your vehicle. We hope to see you again in the future!

Mary H. on 07/14/2017
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Mary said the business provides good service and the employees treat her well. She has been using this facility for a long time.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 06/08/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/25/2017

Mary has been a customer of ours since 2005! We thank you for your loyalty and appreciate you very much!

ROB L. on 07/13/2017
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"Camry"
I always use 5 star because of the excellent service and great communication!
Vehicle: Toyota Camry
Service Date: 07/12/2017
Review Created: 07/13/2017 11:05 AM
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/14/2017

Rob,
We are so glad that you feel that way! We are here for you!

Juanita B. on 07/13/2017
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Juanita said this business was very helpful, and they did a good job.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 07/10/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
5 Star S. at 5 Star Exhaust & Auto Repair responded on 07/25/2017

We are glad that we could be of service!

Displaying Review 1 - 20 of 432 in total