I,m sorry Mr. De Lorenzo feels that way. This was not your normal spark plug change .The car came to us with 1 previously repaired spark plug hole and 1 that was about to blow out. We had to clean up those holes and do a proper thread repair on both of them. These are a problem if they are not done correctly as evidenced by previous repair coming out when customer was changing his own spark plugs. Spoke to customer about the problem and explained what needed to be done. He agreed to the repair and requested we replace the remaining spark plugs in the engine. When we attempted to remove the remaining spark plugs we found glue in 1 of the holes someone had tried to glue one of the original ignition coils together and the glue ran into the spark plug hole .We had to chisel the glue out of the hole and the remaining holes were full of corrosion so all of that had to be cleaned up just to remove the plugs. We charged a very reasonable 4 hrs. of labor for the hole thing,and we installed ignition coils the customer had already bought . With all the extenuating circumstances with this repair , i feel we were more than fair with the customer. I had no idea he was not happy as he did not express any concerns when he picked up the vehicle. Sincerely. Jim GreenJim Greene
A-Ford-Able Automotive Services, Inc.