ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 2 days ago
GEORGE P. on 04/19/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Totally unsatisfied"
Work never done completely. 2nd time happened. 830 appointment, oil change no done even @ 5pm & half the work not done.
Vehicle: Toyota Sienna
Service Date: 04/18/2017
Review Created: 04/19/2017 10:21 AM
Sherry S. on 11/22/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Sold me dry rotten tires"
Sold me dry rotten tires
Vehicle: Chrysler 300M
Service Date: 11/13/2015
Review Created: 11/22/2015 05:20 AM
Amy M. on 02/18/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Amy said the business was supposed to check all her fluids during her service. They did not check her transmission fluid and neglected to inform her that she had a broken seal in her transmission. She would not recommend this business because of the reasons previously stated.
Vehicle: Ford Escape
Category: Service
Service Date: 01/31/2015
Review Created: 02/18/2015
This review was collected via phone interview by Customer Research Inc.
Justin S. ReScore Review on 01/29/2014
ReScore
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Justin said his service advisor called him and was very apologetic. He told him they would write him up a new receipt and send it off to him but he has not received anything nor following phone calls. He said the service advisor called him and told him he got him in trouble with his boss. He asked if Justin could fix the number of stars he gave him. He said nothing has changed and he is still unhappy with the business and would not recommend them to others for the reasons mentioned.
Vehicle: Pontiac G6
Category: Service
Service Date: 01/18/2014
Review Created: 01/21/2014
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Justin said he was at this business for one service and wanted to get the tires financed. They did not consult him about the tires he wanted. When he got home he found out that he had been overcharged by $180 for the tires and three competitors told him the tires were not worth what had paid. He said he spent $1100 there and feels slighted by the poor service. His tires are for 60,000 miles and the business would not give him any paperwork regarding the warranty. The bill of sale does not have an item number, brand name, or warranty information.
Vehicle: Pontiac G6
Category: Service
Service Date: 01/18/2014
Review Created: 01/21/2014
This review was collected via phone interview by Customer Research Inc.
Tim D. at AAC Auto Clinic responded on 01/23/2014

My service manager has spoken with Justin. There was a mis-communication and Justin is now very satisfied with the services provided to him and has indicated that he would change the rating to 5 stars. He will be coming in to our store to obtain a more detailed copy of the repair order.

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