ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 10 days ago
Justin S. ReScore Review on 01/29/2014
ReScore
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Justin said his service advisor called him and was very apologetic. He told him they would write him up a new receipt and send it off to him but he has not received anything nor following phone calls. He said the service advisor called him and told him he got him in trouble with his boss. He asked if Justin could fix the number of stars he gave him. He said nothing has changed and he is still unhappy with the business and would not recommend them to others for the reasons mentioned.
Vehicle: Pontiac G6
Category: Service
Service Date: 01/18/2014
Review Created: 01/21/2014
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Justin said he was at this business for one service and wanted to get the tires financed. They did not consult him about the tires he wanted. When he got home he found out that he had been overcharged by $180 for the tires and three competitors told him the tires were not worth what had paid. He said he spent $1100 there and feels slighted by the poor service. His tires are for 60,000 miles and the business would not give him any paperwork regarding the warranty. The bill of sale does not have an item number, brand name, or warranty information.
Vehicle: Pontiac G6
Category: Service
Service Date: 01/18/2014
Review Created: 01/21/2014
This review was collected via phone interview by Customer Research Inc.
Tim D. at AAC Auto Clinic responded on 01/23/2014

My service manager has spoken with Justin. There was a mis-communication and Justin is now very satisfied with the services provided to him and has indicated that he would change the rating to 5 stars. He will be coming in to our store to obtain a more detailed copy of the repair order.

Lauren M. on 08/09/2017
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Lauren said she had a great experience and they did what they were supposed to. It's fine now and she has no complaints.
Vehicle: Volvo S60
Category: Service
Service Date: 08/07/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Tammy P. on 07/31/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Upset"
I was disappointed. After my vehicle was serviced within 30 minutes my car was doing the exact same thing I took it in for. After calling the next day, I was told.. oh it's probably... and provided me with another reason. This was $300 later. I don't have money to give away. I'd been taking all vehicles to this shop... but unfortunately that was the last straw for me. I feel like I was robbed.
Review Created: 07/31/2017 03:37 PM
Rob S. on 07/29/2017
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Rob said the business is amazing. He's had them work on all of his vehicles' and they're great. He will and has recommended them to everyone.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 06/15/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
John V. on 07/25/2017
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John said they did the work in a timely manner.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 07/24/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Chris H. on 07/10/2017
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Chris said the staff took care of his vehicle and he received great service.
Vehicle: Nissan Maxima
Category: Service
Service Date: 06/30/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
JACQUI M. on 07/02/2017
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"Great team of mechnics"
We have all 3 cars serviced at AAC and Tim, the manager, is very helpful. He showed my son how to check the the oil and a few other thing to watch for. When I leave there with my car, I am fully satisfied with the repairs they have done.
Vehicle: Chevrolet Impala
Service Date: 07/01/2017
Review Created: 07/02/2017 11:53 AM
THOMAS P. on 07/01/2017
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"Outstanding Service and Reliable Workmanship!"
Brought my convertible as the motor in the passenger side window burnt out. Also wanted to get the fluid checked/replaced for the convertible top. The fine men at AAC had the work done in one day (dropped off Monday morning, picked up that same day after work!) Very pleased with all aspects of my visit! I desk staff was courteous and humorous! This is my second visit, and it is safe to say, if I need any work done on any of my vehicles, this will be my first and only stop! Good Work guys!
Vehicle: Chrysler Sebring
Service Date: 06/26/2017
Review Created: 07/01/2017 07:54 AM
Karen V. on 06/28/2017
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Karen said the business was very patient and courteous to her. They explained everything to her.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 06/22/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Genni L. on 06/24/2017
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Genni said this business does good work and they address problems right away. She stated they stand behind their word but she does wish they would wipe their hands off before getting into the vehicle. She had grease or oil on her visor.
Vehicle: Acura RL
Category: Service
Service Date: 06/21/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Sam H. on 06/21/2017
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Sam said they are awesome.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/20/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Marceelino G. on 06/20/2017
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Marceelino said they did a great job and he's already recommended them.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/19/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
DIANE K. on 06/16/2017
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"Always thorough! "
The team here always makes me feel comfortable that they are doing thorough work and giving honest feedback. I wouldn't take my vehicles any where else. Thanks again AAC ...Tim, Scott and team !
Vehicle: Chrysler Sebring
Service Date: 06/15/2017
Review Created: 06/16/2017 11:42 AM
Herb H. on 06/16/2017
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Herb said they always treat him well every time he goes there. He said they are a reputable business and they take care of him.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 06/15/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
ALEX B. on 06/13/2017
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"Would not go anywhere else!"
It's hard to find good, honest mechanics, but I found them here. Other places will rip you off shamelessly, so this is the only place for me!
Vehicle: Nissan Altima
Service Date: 06/12/2017
Review Created: 06/13/2017 06:23 AM
Bill T. on 06/13/2017
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Bill said the business takes good are of his vehicles. Scott is knowledgeable.
Vehicle: Nissan Altima
Category: Service
Service Date: 06/09/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Joe B. on 06/09/2017
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Joe said the business was able to fix the problem for a fair price.
Vehicle: Ford Escape
Category: Service
Service Date: 06/05/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Judy R. on 06/06/2017
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Judy said she had a fine experience.
Vehicle: Cadillac CTS
Category: Service
Service Date: 06/01/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
JOE K. on 05/24/2017
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"Mechanics you can trust!"
I always go to AAC because they are honest and efficient.
Vehicle: Saab 9-3
Service Date: 05/23/2017
Review Created: 05/24/2017 05:38 AM
Jessie R. on 05/22/2017
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Spoke with Lupita. She said she was satisfied with what they did.
Vehicle: GMC Envoy
Category: Service
Service Date: 05/11/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
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