AAA Automotive and Transmissions


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

59 Reviews

98% Would Recommend
Latest Review 17 days ago
Dorothy Q. on 07/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The very BEST service in Northwest Florida "
I thank everyone involved with this business and especially Cris Diaz Santana, the owner, for yet another repair well done. It was brakes this time and the car runs very well. Everyone goes all out at this establishment. Talk about outgoing, very hard working and caring. When you go in with automotive concerns, Cris also has visual aids and helps you to get a better understanding of what is wrong with your vehicle. I also found this most helpful. No worries about having to wait until you can be picked up if your vehicle needs to stay for the day. They have a great waiting room with everything you would need. I have been using this business for years and highly recommended it. Thank you Cris and company. We appreciate you.
Vehicle: Toyota Camry
Service Date: 07/03/2017
Review Created: 07/07/2017 09:32 AM
Michael D. on 07/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent service, friendly"
Although our issues couldn't be identified, the staff was friendly, courteous and helpful.
Vehicle: Chrysler Town & Country
Service Date: 06/21/2017
Review Created: 07/02/2017 09:22 AM
Aaron K. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Aaron said they take the extra step and really go out of their way. He said Chris is the best.
Vehicle: Nissan Maxima
Category: Service
Service Date: 06/29/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Dylan W. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dylan said this business had good service. They gave good advice which he appreciated.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/26/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
John K. on 06/16/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said this time around, his experience with the business was weird. His past experiences with them have been fine.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 06/12/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Dean S. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dean said this business did a great job. He liked their personal service and they fixed his old vehicle the way they were supposed to.
Vehicle: Jeep CJ7
Category: Service
Service Date: 05/18/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Kris L. on 06/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Professional Friendly Efficient"
I called several transmission shops from Ft Walton Beach to Pensacola. All were 'busy', or 'call back later in the week' or 'make an appointment'. Chris from AAA said "come on in and we'll get you fixed up". I did, and he made it happen. Great service, reasonable price.
Vehicle: Ford Pickup
Service Date: 06/05/2017
Review Created: 06/05/2017 09:03 PM
Trey R. on 05/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Just right"
The staff was great, professional, knowledgeable, they were able to get right on my repair at a reasonable price.
Vehicle: Chevrolet Suburban
Service Date: 05/16/2017
Review Created: 05/24/2017 01:43 PM
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Thanks for the review! We appreciate your business!

Cristhoffer Diaz Santana
Service Advisor
Joseph M. on 05/18/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Joseph said he was not confident in this business nor in what they did. The person he spoke with was just trying to sell him a transmission rebuild more than anything else.
Vehicle: Ford Explorer
Category: Service
Service Date: 05/12/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Customer was advised that his transmission should be overhauled because it was slipping in second gear. He wasn't given a price quote for the job since he stated he was not interested.

Cristhoffer Diaz Santana
Owner
Dorothy Q. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Still the BEST place to go when you have issues with your car."
Very friendly atmosphere, great service and I would highly recommend this establishment. Thank you for your great service. I will be back.
Vehicle: Toyota Camry
Service Date: 04/18/2017
Review Created: 05/17/2017 10:13 AM
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Always a pleasure to do business with you!

Cristhoffer Diaz Santana
Service Advisor
Frank P. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Frank said this business did a good job and they were flexible. He appreciates working with Chris, the gentlemen at the front desk. He had a thing he needed resolved, that was more complicated than he thought and he took the time to work with him.
Vehicle: Acura MDX
Category: Service
Service Date: 05/13/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Thank you for your business. I'm glad we could get your MDX back on the road!

Cristhoffer Diaz Santana
Service Advisor
Reggie M. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Reggie said they were excellent. They provided outstanding service and it was an outstanding performance. They did what they said they would do, and they fixed the problem. It was the best facility he has been to in many years.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/05/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Thanks!

Cristhoffer Diaz Santana
Service Advisor
Vicente O. on 05/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Costumer Service"
Chris was very details with the recommendations on how to approach and resolved the problem with my vehicle. Gave great recommendations for the future. Waiting area was excellent.
Vehicle: Ford Pickup
Service Date: 05/09/2017
Review Created: 05/10/2017 04:31 AM
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Thanks for the review. Enjoy your smooth running F150!

Cristhoffer Diaz Santana
Service Advisor
Jorge L. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jorge said this business does a good job, and he likes it.
Vehicle: Mercury Cougar
Category: Service
Service Date: 05/04/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Thanks!

Cristhoffer Diaz Santana
Service Advisor
Dorothy Q. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dorothy said they did a really good job and they were very polite.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/13/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 04/21/2017

Thanks Dorothy for leaving this 5 star review! We appreciate your patronage and the fact that you chose AAA Automotive and Transmissions to service your Toyota Camry. 

Cristhoffer Diaz Santana
Owner
Rob M. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rob said they did an excellent job and he was pleased with them.
Vehicle: Ford Mustang
Category: Service
Service Date: 03/24/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Thanks!

Cristhoffer Diaz Santana
Service Advisor
Eric C. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said they were very professional and speedy.
Vehicle: Ford Expedition
Category: Service
Service Date: 04/06/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Thanks!

Cristhoffer Diaz Santana
Service Advisor
Christina M. on 04/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality of work and "
The work is done at a fair price and is completed on time. The staff is friendly and makes you feel comfortable with any repairs or estimates.
Vehicle: Ford Edge
Service Date: 03/30/2017
Review Created: 04/01/2017 12:12 PM
Cristhoffer D., Owner at AAA Automotive and Transmissions responded on 05/25/2017

Thanks!

Cristhoffer Diaz Santana
Service Advisor
Wavierly A. on 03/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Wavierly said the business was quick and they fixed the issues with his vehicle.
Vehicle: Ford Focus
Category: Service
Service Date: 03/23/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Terri M. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Terri said this business is thorough, very polite and they offer good customer service. She highly recommends them.
Vehicle: Honda Odyssey
Category: Service
Service Date: 03/22/2017
Review Created: 03/23/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 59 in total