ReScore Reviews™ (4)
Chris was fantastic, Thank you so much !!
asked in an earlier message), was because we wanted to give your company a second chance, rather than write it off as a negative experience the first time, as everyone deserves a second chance~trying to give the benefit of the doubt. (Thank you, but it is not necessary for the refund of $4.59). I'm sure your business will continue to thrive and keep customers satisfied and that my review will not make any impact on your business. I'm sorry for any inconvenience we may have caused and do not wish to make problems. I wish you all the very best and feel confident that you will continue to be successful. Blessings and apologies.
I would really appreciate you don't come onto our page and leave fake reviews with false accusations. I have never incentivized any customer with free oil changes or any repairs in exchange for good reviews. I don't even ask for reviews. If you actually took the time to look through our reviews there are quite a few reviews that are far from perfect and even a few customers that had valid complaints. In those cases we try to use those reviews to better our process and not let whatever happened happen again. This review needs to be removed.
Second bad review in a row from you. My question is why did you return after your first "bad experience"? Going over the vehicles recommended work with the customer is part of our job and something we require our service advisors to do. Usually this is done on the initial write up process so that if any of the recommended work had already been completed we can update the recommendations in our system. Our main concern IS if you have taken care of any of the recommended work, because it was recommended for a reason and we want to make sure you have safe reliable transportation. While we are a business and we are here to make a living just like everyone else, I can assure you our main goal is making sure you have safe reliable transportation (not being the cheapest or most expensive shop around) or trying to "take" you or "take advantage" of you. I can also assure you $49 to diagnose/inspect your vehicle is anything but an "outrageous" fee and is actually very fair considering the time it took my guys to inspect the vehicle, find the problem, and quote you on the repairs. As far as the oil change goes, it's a $19.99 oil change + $1.34 (tax on the parts) + $3.25 (hazardous waste disposal fee). The total comes to $24.58 not $24.99. If a refund of the $4.59 is what you want I can make that happen.