3 out of 5 stars for explaining that all cars will drift to the right due to the slant/crown of the road seems a little harsh to me! We would have been happy to perform a wheel alignment to see if everything was straight but my job is to make sure the customer has all the information we can give before we take on the work. If you would like an alignment we have a digital computerized John Bean alignment machine that is very accurate.
Disappointingly we have no idea what the "expensive" comment and the 3 star rating is based on, we even gave a AAA discount. The car was towed here for a no start condition and we resolved the issue within 1/2 a day getting a dealer provided part to repair the sticking shifter linkage. We observed a headlight out and replaced the bulb with a quality part that of course costs more than a cheap parts store part with the customer stating they keep replacing headlight bulbs at home. The customer authorized both these repair costs beforehand. Our labor rate is between $10.00 & $20.00 per hour lower that local dealers & Elmira road shops.
I tried to contact the customer and left a message with no return call.
Not getting a 5 star rating when you bend over backwards to help someone and complete a repair as authorized is a challenge to understand.