Allen Hyundai of Laguna Niguel


Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1087 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.2325574/5Overall Rating 4.2325574/5Overall Rating 4.2325574/5Overall Rating 4.2325574/5rating 4.2325574
Original
Overall Rating 2.23256/5Overall Rating 2.23256/5rating 2.23256rating 2.23256rating 2.23256
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Jay S. on 09/21/2017
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"Service was quick "
Jose was courteous and polite
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:16 PM
Gilbert T. on 09/21/2017
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"Great Service!"
I bought my Hyundai Genesis from Allen and I plan to buy my next Hyundai Genesis from Allen!
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 10:25 AM
Verified Customer on 09/19/2017
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"Great place!"
Everything was done quick efficiently! And the staff was so nice
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 07:06 PM
Keith H. on 09/19/2017
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"Great servive and excellent staff!"
great value
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 10:22 AM
William M. on 09/19/2017
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"Bill Mills"
convenient location, friendly, professional service.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/19/2017 10:02 AM
Max H. on 09/19/2017
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"Awesome Service"
Becky Ispas was excellent to work with! She made the process as easy and quick and possible.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 09:49 AM
Ronald L. on 09/17/2017
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"always good customer service"
courteous and fast
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/17/2017 09:21 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/18/2017

Thank you for your kind comments. We value your opinion and appreciate your business!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Randy H. on 09/15/2017
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"Friendly and fast service"
Obtained service appt in one day, service was completed 2 hours before expected time, and everyone in the service department were very pleasant. Great experience!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 05:01 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/18/2017

So pleased to hear we could accommodate your vehicle needs and get you back on the road in a timely manner.
Thank you for choosing Allen Hyundai!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Verified Customer on 09/15/2017
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"great service / attitude / professional"
good people professional and timely service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 12:38 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/18/2017

Thank you for your kind comments. I look forward to sharing your survey with Jose. it is sure to make his day.
Thank you for choosing Allen Hyundai!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Deborah H. on 09/15/2017
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"Pleasant atmosphere"
Very accommodating to me
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 10:42 AM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/18/2017

Thank you for sharing your service experience with us. We truly value your business!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Javid K. on 09/14/2017
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"No explaination provided for the charges. Which should be covered by the warrantly."
I already have explain in the previous segment and call me to get a resolution of my concern. Javid Kazi 949-433-1775.
Vehicle: 2017 Hyundai Ioniq Elec
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/14/2017 11:42 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/15/2017

My sincere apologies for the error. You are absolutely correct this is a covered item and there is no charge to you. I will have my service cashier reach out to you today to obtain your credit card information for a full refund. I will also address this with my staff.

Sincerely,

Tacy Flint
HyundaI Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Verified Customer on 09/14/2017
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"Values"
I choose to bring my car to Allen for one simple reason - Trust.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 06:33 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/15/2017

Thank you for your wonderful review. We truly value your business and we are always here to help if you need anything!     Thank you for choosing Allen Hyundai! 

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Verified Customer on 09/14/2017
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"Got the job done other dealers couldn't"
took the time to diagnose and resolve the issue, even though it took more time than anticipated. Other dealers just brushed it off with "no trouble found".
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 02:12 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/15/2017

Thank you for sharing you service experience with us. I am pleased to hear we were able to duplicate your concern and
get you back on the road. 
Thank you for choosing Allen Hyundai!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Elise S. on 09/14/2017
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"Repair visit"
Great service! Jose was great.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 10:31 AM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/15/2017

Thank you for you kind comments. I look forward to sharing your review with Jose and it is sure to make his day.
Thank you for choosing Allen Hyundai!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Kathleen M. on 09/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely service"
Your team does a very good job of getting service done the same day. They are friendly and quick about paperwork. It would be better on a major service if you lumped all the items needing service into a discounted package.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/13/2017 01:45 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/14/2017

Thank you for your valued feedback. We do only use factory parts on all service vehicle and Hyundai does not make a heavy duty pad. We do offer car care express for services such as oil change, tire rotation, wipers, battery test and filters. Car care express can be used on a appointment or walk in basis. Car care express vehicles have a special service tech who performs all maintenance items so it speeds the process and cuts time. We are looking into maintenance menus for our customers to be priced in 3 level packages. I hope this helps.

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Ann R. on 09/13/2017
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"Allen Hyundai Review"
Service was great, Danny did a great job. I do think your labor costs are are very high though
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/13/2017 08:18 AM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/14/2017

Thank you for your kind comments. Danny always delivers top notch customer service and he is an asset to our team.
We are constantly updating our website with competitive coupons and specials for all services. Please ask your consultant on your next visit about service specials. I hope this helps.

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Veronica A. on 09/12/2017
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"Professional assistance "
5 Star service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/12/2017 08:56 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/13/2017

Thank you for choosing Allen Hyundai. We appreciate your business!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
FRANK D. on 09/12/2017
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"Title can't be blank"
Comments can't be blank
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 03:22 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/13/2017

Thank you for the 5 star review and for the chuckle this morning.. love the title and comments.
Thank you for choosing Allen Hyundai!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Maria B. on 09/12/2017
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"Professional and friendly service "
I didn't have to wait long for my car and I got an excellent service.
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 03:18 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/13/2017

Pleased to hear that we were able to accommodate your service needs in a timely manner. We appreciate your business.
Thank you for choosing Allen Hyundai!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
Jeanette S. on 09/12/2017
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"Service Desk Person (Becky)"
Service was timely, Becky was efficient and knowledgeable. Good job!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 01:37 PM
Tacy F., Hyundai Service Manager at Allen Hyundai of Laguna Niguel responded on 09/13/2017

Your review is sure to make Becky's day! Thank you for sharing your experience with us. We truly value your opinion.
Thank you for choosing Allen Hyundai!

Sincerely,

Tacy Flint
Hyundai Service Manager
tflint@allenautos.com
949-485-3750 ext. 356
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