I am text messaged when my car is checked-in and when the maintenance is completed. I also receive an email with a link that tells me what has been done to the car.
Allman's Automotive has friendly employees that have a sense of humor and know what they are doing when it comes to taking care of my vehicle.
Thank you for using us as always. At your convenience please come back to the shop, so we can check your tire pressure monitoring system for proper functionality. During the swap the system may have gotten confused and may need a reset.
I was easily able to schedule an appointment by phone and Kevin (owner) was excellent to deal with. They have an early/late drop off which I took advantage of by dropping my car off the night before. They leverage technology in a way that makes the customer experience very unique and transparent. I was able to get text alerts to notify me when my car was checked in. Once the car was checked in and they inspected it (for the issue I was having plus a general inspection) I got a text with a link to a very comprehensive report that outlined what needed to be addressed. Each issue had a description of the problem and also rated whether a problem needed immediate attention or just simply something to keep an eye on. Additionally, each issue had pictures where applicable to help explain the issue! I called Kevin to ask some questions and go over the specific things I wanted to address that day and make sure I understood the cost. Kevin was very patient, polite, and professional while answering all of my questions and never pushy when it came to doing any work. The car was ready that day and the cost was exactly what he quoted which was very reasonable.
I think it's hard to find companies these days that can deliver outstanding customer service and genuinely care about their customers. Allman's Automotive exceeded my expectations and, as a result, I plan to use them again in the future and I would highly recommend them to others.