ReScore Reviews™ (1)
Thank you Diane for taking time to give an honest review.
We always strive for excellence in service and customer satisfaction.
I was equally frustrated with the day. Hold-over work from previous appointments can throw our rhythm off and make it challenging to complete our currant appointments.
I understand with your frustration, and if you do decide to return, I can promise you you will get the excellent service you have received in the past.
Kind regards and apologizes
Steven G Rabideau
Dear P Z
I can't aggree more, and I appoligize. With the 2012 Lexus 15k service,it has been a challenge to get our estemating software up to speed.
I take full responsability for this error. I had not yet passed the update to our assistant service writter.
The correct price is $ 95.00 for this service. Our software has been updated.
I would like to offer you a free 20k service when your Lexus is due. I am sure if you accept this offer,you will see that our dedication to meeting the needs of our customers and their satisfaction is our priority.
Thank you for taking the time to read this and participate in our survey.
Steven G. Rabideau Owner
Dwight, thank you for taking time to respond, and thank you for giving us a try.
The service inspectiones mentioned in your message "Rotate Tires,Replace Smart Key Batteries,Lube drive shaft,re-torque nuts and bolts,Reset Mtnce Indicator,Test drive,Check installation of floor mats,inspect and fill all fluid levels,inspect axle shaft boots,Inspect ball joints and dust covers,Inspect Brake Lines and hoses,Inspect engine coolant,Exhaust pipes and mountings,rack and pinion steering assembly,inspect steering linkage and boots,visually inspect brake pads, calipers and tires."
You asked us not to rotate your tires... with the excetpion of the key fob battery. the rest of the service was performed. These items are inspected on every vehicle that enters our facility.
I can't accept your statment or your payment. A full refund has been sent to you.
Best wishes on your Quest.
Steven G. Rabideau