Antwerpen Hyundai Clarksville


Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

803 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 3.4761886/5Overall Rating 3.4761886/5Overall Rating 3.4761886/5rating 3.4761886rating 3.4761886
Original
Overall Rating 2.14286/5Overall Rating 2.14286/5rating 2.14286rating 2.14286rating 2.14286
87% Would Recommend
100% Business Response
Latest Review about 20 hours ago
BRIAN D. on 08/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First New Car Service"
This was the first time for my new Sonata to get service (3000 mile check). Personnel were very friendly and professional. Did think an hour + was a little long but the place was busy so guess it could be expected. Maybe a separate bay just for quick lube and oil changes would speed up basic service time. Great new facility and building. Will be back.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/21/2017 04:25 PM
Larry R. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Beautiful building and great service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/21/2017 01:29 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/21/2017

Hello,
    Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Lisbeth P. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very responsive!"
We have 2 Sonatas that had recalls and needed other regular service, so they were scheduled do one then the other. Drew kept me totally apprised of the work being done on one car and when we could then swap cars. This was not my first time using Antwerpen in Clarksville and it won't be my last either.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 12:36 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/21/2017

Hello,
    Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Marvin G. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
They had the recall parts on hand and installed them in a timely manner
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 11:34 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/21/2017

Hello,
    Thank you for taking the time to rate Antwerpen Hyundai of Clarksville 5 out of 5 stars. We thank you for your business and hope every visit is a 5 star, take care.

Sincerely,
Josh Colwell
Service Manager
Arlene B. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Definition of what professionalism should be"
Very professional from the initial phone call I made to set up a service appointment, to when I arrived, exclamation of service, I neededa shuttle ride back-and-forth very impressed
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 10:22 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/21/2017

Hello,
   Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Robin B. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff will bend over backwards to make sure your experience is positive. "
Excellent staff & service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/20/2017 10:22 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/20/2017

Hello,
    Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Brian K. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Excellent service!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/19/2017 04:52 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/20/2017

Hello,
   Thank you for taking the time to rate Antwerpen Hyundai of Clarksville 5 out of 5 stars. We thank you for your business and hope every visit is a 5 star, take care.

Sincerely,
Josh Colwell
Service Manager
Marlene D. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A huge improvement over the old bldg. HUGE!!! Very comfortable and relaxing."
I didn't, mind waiting for my car at all. It was very relaxing. and comfortable
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/18/2017 06:05 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/20/2017

Hello,
   Thank you for your time and feed back. I'm elated to hear about your last service visit. I'm glad you love the new facility. It was my pleasure being able to assist you. We thank you for your business, until the next time. 

Sincerely,
Josh Colwell
Service Manager
Robert M. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Reps."
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 12:00 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/20/2017

Hello,
   Thank you for taking the time to rate Antwerpen Hyundai of Clarksville 5 out of 5 stars. We thank you for your business and hope every visit is a 5 star, take care.

Sincerely,
Josh Colwell
Service Manager
Della D. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They treated us kindly and fairly."
Yes, I would send my friends here.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/18/2017 09:35 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/20/2017

Hello,
   Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
See previous comments
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 02:16 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/20/2017

Hello,
     As always I would like to thank you for your time and feedback. It brings my team and I much joy hearing such kind words. It is our goal to provide the service you just mention to everyone of our customers. We thank you for your business, until the next time.

Sincerely,
Josh Colwell
Service Manager
Desiree B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The gentleman who waited on me. "
The gentleman who waited on me this time waited on me before and I did not do the survey. So please give home a 10 stars instead of 5
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 03:07 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/15/2017

Hello,
     Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Verified Customer on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Routine service"
Work done on time at price quoted
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 02:38 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/15/2017

Hello,
     Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Christina B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New Dealership"
The new building is amazing! Thank you to everyone at Antwerpen Hyundai of Clarksville!
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 12:43 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/15/2017

Hello,
    Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
David A. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very knowledgeable and personal service advisor"
Very knowledgeable and personal service advisor. The facility was very nice. Some of the service pricing did appear to be high.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:07 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/15/2017

Hello,
     Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Wendy G. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kyle was fantastic "
Kyle was superb
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 04:48 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/13/2017

Hello,
    Thank you for taking the time to rate Antwerpen Hyundai of Clarksville 5 out of 5 stars. We thank you for your business and hope every visit is a 5 star, take care.

Sincerely,
Josh Colwell
Service Manager
Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall notice handled in timely manner"
Recall done quickly
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/12/2017 07:03 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/12/2017

Hello,  
     Thank you for taking the time to rate Antwerpen Hyundai of Clarksville 5 out of 5 stars. We thank you for your business and hope every visit is a 5 star, take care.

Sincerely,
Josh Colwell
Service Manager
PATRICK G. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient drive"
Convenient location and pleasant back-road drive from home
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 12:55 PM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/11/2017

Hello,
    Thank you for your time and feed back. I would like to say I completely agree with you 100% and would like to apologize for this unfortunate incident. I can promise that you will have a much better experience during your next visit. If you feel the need to contact me for any reason please do so. We thank you for your business, our customers are very important to us.

Sincerely,
Josh Colwell
Service Manager
Verified Customer on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Everyone has always been extremely helpful in all departments. The new location is great!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 10:27 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/11/2017

Hello,
   Thank you for your time and feedback. I'm elated to hear about your last service visit. It brings my team and I much enjoy hearing such kind words knowing our hard work is paying off. Our goal is to provide an experience like no other, giving our customers a service department they can trust and love. Our honesty, eagerness and the pride we take in building relationships with our customers while handling there wants and needs will get us to the upper echelon. We thank you for your business and hope every visit is a 5 star.

Sincerely,
Josh Colwell
Service Manager
Verified Customer on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Pricing "
The service department worked with to maximize my discounts and made my repairs and services very affordable.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/09/2017 09:02 AM
Josh C., Service Manager at Antwerpen Hyundai Clarksville responded on 08/09/2017

Hello,
    Thank you for taking the time to rate Antwerpen Hyundai of Clarksville 4 out of 5 stars. We thank you for your business and hope every visit is a 5 star, take care.

Sincerely,
Josh Colwell
Service Manager
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