Review for ARA Collision CARSTAR Marysville
Cal W. on 03/06/2016
Cal said she was very happy with the service provided at this business except they took her hitch off the back of her vehicle. When she went back to the facility to get it, they told her they did not have it. She went back again and mentioned the hitch once more, and they told her they did have it. They had just thought it was from someone else's vehicle. She said she was not too happy about that because if she had not gone back and pressed for an answer, she would not have gotten the hitch back. Other than that, the service was good at the employees were really nice. Her vehicle was promised in two weeks and it had taken two and a half weeks due to parts needing to be ordered. She had to call them during service because she needed her vehicle back for work. She called them a couple of times and there was no return call. Their communication lacked a little bit, because she called back twice and her calls were not returned.
Service Date: 02/03/2016
Review Created: 03/06/2016
This review was collected via phone interview by Customer Research Inc.