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Archibald Tire and Auto Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(365 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
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1.0
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Business Details

About

Archibald Tire and Auto Center is conveniently located in San Marcos, California. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Archibald Tire and Auto Center is conveniently located in San Marcos, California. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Repair, Tire Repair, Tire Sales and Repair
Contact
(760) 752-1333

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 2:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Pacific Time (US & Canada)
1292 W San Marcos Blvd Ste 100 San Marcos, CA 92078-4077
Archibald Tire and Auto Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(365 Reviews)


KJ
gravatar
KARA J.
Carlsbad, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/29/2016
verified customer Verified Customer
Rude, rip off
SHORT VERSION: They will take advantage of you, make up BS to avoid responsibility, and do a half-assed job. $15 oil change/tire rotation became $35.
My car needed an oil change and tire rotation, so (as the car is in my mother's name) my mom called and made an appointment specifying I was coming in for the $9.99 oil change deal with tire rotation being an extra $5 as the car is an SUV. She also mentioned that she didn't want synthetic oil in the car due to its age and asked for the basic oil. The man on the phone agreed. I didn't know how specific she had been at the time I went in.

Going into the shop I told him I was there for my appointment for the oil change deal. He signed me in, breezed through paperwork and only asked for my signature without saying anything about costs and I figured that was fine as it had been pre-established (I won't make this mistake again because people are clearly willing to take advantage of a young, inexperienced looking lady).

When the car was returned to me I provided the coupon and he claimed he couldn't accept it as they had already used "bottled oil" on the car and it was more expensive. I was bothered, but figured I should have been more explicit in the beginning and maybe my mother hadn't been specific in her call as she said. However, when she called them later to complain as she had been VERY clear, he claimed when he answered the phone he probably had oil on his hands and didn't write down her instructions (first: that makes him at fault for not following customer instructions that were very clearly given, second: I don't see how he could answer the phone with oil "all over his hands" and yet wasn't able to write down her instructions...). I also got the tire rotation "done", but after every other rotation I've had done the car has accelerated/ride smoother and it is running just the same as it did before I took it in so either they did a terrible job or or didn't do it at all.

Finally, he continually told me the brakes needed replacement and was somewhat pushy about it. He offered to "take a bit off" the brake replacement prices to make up for the bad experience (the prices seemed relatively high to other places and would remain higher with a discount), not that it matters as I won't be taking my business back!
Not Recommended
Bob A. from Archibald Tire and Auto Center responded on 05/30/2016 08:56 AM

WOW! I thought that we had addressed this issue with your mother, which I can see now hasn't been addressed with you. So as there are two sides to a story, here is how it we perceived it from our end.
1st: There was an appointment made by the Mother. And she probably mentioned that she had a coupon. Going back through our appointment log it was written down for a Tuesday and the customer came in on Thursday.
2nd: Our Coupons clearly state that they are to be presented at the time of write-up. (Which the customer did not and signed for a $29.99 oil change right by her signature)
3rd: The customer was told that brakes would more than likely be needed by or before her next service. She was given an estimate with an estimated cost. There was no pushing of the sale, only informing her of the state of her brakes.
4th: When the customer checked out a coupon was presented after the job was complete.
5th: Approx. 15min later the customer's mother called back and had some concern as she was trying to teach her daughter how to deal with automotive repairs of her vehicle. I explained the situation and apologized for the miscommunication.
6th: I offered the mother the option of making a substantial discount with regard to their future needed brake repairs and she seemed to accept that and I apologized again for any misunderstanding.
I would encourage you to look at the reviews that you have posted with and see how many satisfied customers there are as apposed to dis-satisfied and the numbers speak for themselves.
  
   We at Archibald Tire and Auto are here to perform the repairs requested by the customer, advise of safety related repairs, and recommend maintenance that is needed. It is always left to the customer to decided what they would or would not like to have done. The Management

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