Charlotte, NC 28273
4.2 miles away
Review for Cadillac Of South Charlotte Body Shop
Chad P. on 08/15/2012
Chad said when he dropped off his vehicle he was told the day and time his vehicle would be ready. When he arrived on time to pick up his vehicle it wasn't ready. He had to go to work, and it was ready 3 or 4 hours later than promised. He stated they told him the delay was caused by them being on vacation, they found additional bumper damage, and they had to wait for the paint to dry. Chad mentioned no one called to tell him about the delay, but it wasn't a big deal. He explained there was minimal damage to his vehicle, therefore it wasn't necessary to keep him informed during the repair process. Chad pointed out he wasn't satisfied with this business's communication because of the above. He concluded aside from the above issue, this business did a good job.
Service Date: 07/31/2012
Review Created: 08/15/2012
This review was collected via phone interview by Customer Research Inc.