Charlotte, NC 28273
4.2 miles away
Review for Cadillac Of South Charlotte Body Shop
John C. on 09/21/2012
John said the business was terrible and got the run around. He was told the paint technician was not around. There were also prior chips on his hood that he paid extra for to get fixed, but were not done. There was an indentation that looked like a mountain on his hood that the business also did not fix. When he got his vehicle back, they decided to take it back and pound it out. The business only keeps paperwork for 4 years and had to go through the trouble to track it down through his insurance company to find the claim for a previous visit there. He had to do everything to get his vehicle fixed and he made all the phone calls because he was not kept informed. The business has new personnel from what he was told. His vehicle was ready 5 days late because the business was calling his old phone number from 10 years ago. He was not satisfied with the business communication and he would not recommend this business to others because of the reasons already stated.
Service Date: 08/31/2012
Review Created: 09/21/2012
This review was collected via phone interview by Customer Research Inc.
Bruce D. at Cadillac Of South Charlotte Body Shop responded on 09/28/2012
John we are sorry that we did not meet your expectations of a warranty repair that was done at a different shop 10 years ago. The dent in the hood was denied by you as it was a cost over and above what the warranty would cover. We will make sure that we verify the contact information that is supplied to us by our customers. We are glad that you are happy with the overall finished warranty repair.