Charlotte, NC 28273
4.2 miles away
Review for Cadillac Of South Charlotte Body Shop
John S. on 08/08/2011
John said he rated his overall experience with the business a 1, because the representatives did not complete the work on time as promised. It was not the fault of the business, but it was the fault of the insurance adjuster who completed the estimate. However he wasn't too satisfied when they called, and also advised they could not complete the work on the second dead line. The reason for the second cause of delay was due to a representative going out of town. The representatives performed a great job with the quality of the repair service. His repair service was almost a whole week late, because of the reasons above. He was well pleased with the thoroughness of the person who completed the estimate. The representative found and located additional damages. As a result, they had to get the adjuster to perform another inspection to complete the inspection, and approve for the additional damages to be fixed. He understood the reason for the cause of delay for the additional damages. He would not recommend the business for repair services, because they did not complete the work on time as promised. However he may recommend the sales department, because they treated him very nice.
Service Date: 07/29/2011
Review Created: 08/08/2011
Michael A. at Cadillac Of South Charlotte Body Shop responded on 08/10/2011
John I am glan you are so happy with your car. I hope one day we will be able to get the Insuance company's to respond in a timely manner to keep great customers like you happy.