Charlotte, NC 28273
4.2 miles away
"Nice technician. Professional and friendly."
Review for Cadillac Of South Charlotte Body Shop
Trevor B. on 05/10/2011
Trevor said he would actually like to give the overall experience a rating of negative 5 because he is completely dissatisfied. The quality of the repair is poor. The vehicle was not aligned. It was filthy when it was returned. The paint work was poor. He did not elaborate as to what was specifically wrong with the paint. He asked them to perform some additional work, which he planned to pay for himself, specifically repairing the lock on the glove box and the North Carolina inspection. They did neither. They took the lock off the glove box and left it open. The repairs to the vehicle took 2 weeks longer than expected. He does not know why. He was not kept adequately informed during the repair process. Initially they sent him emails to keep him updated. Once he went on vacation, they stopped. He had to initiate contact from that point on. He was not satisfied with the thoroughness of the person who prepared the estimate. They never supplied him with a copy of the estimate. They were also supposed to get back to him with an estimate on the additional work he requested but never did. He was not satisfied with the treatment he received. They are dishonest and have poor ethics. He was not satisfied with the communication. They said they would perform the additional requested repairs but did not. They also tried to charge him for the deductible when it was to be covered by the insurance company of the person who hit him. He would not recommend them for the reasons previously stated. He has told other people to stay away from them. He has notified the insurance company about his experience. They should not be a blue ribbon provider.
Service Date: 04/28/2011
Review Created: 05/10/2011
This review was collected via phone interview by Customer Research Inc.
Michael A. at Cadillac Of South Charlotte Body Shop responded on 06/04/2011
Trevor did ask us to perform additional repairs to the interior of his BMW. I understand his disappontment. BMW does charge alot more for there labor. He was informed that those items needed to be handle by BMW. We have met with Trevor and the Insurance company together and did find a chip in the lower bumper extention that had been missed and we corrected the error while they waited. Trevor I hope you enjoy your beautiful car.