Cadillac Of South Charlotte Body Shop


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1291 Reviews

97% Would Recommend
Latest Review 2 months ago

Review for Cadillac Of South Charlotte Body Shop
Juan M. on 07/11/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Juan said he was not happy with the communication of the facility. One of the headlights is not working, the vehicle is not aligned and the windshield is still broken. He was told that a glass company was going to go to his home for this. The vehicle was ready a week later than promised. He was on his way to pick up his vehicle and received a call from the facility that it was going to be late a few days because the front bumper had been scratched. He chose not to evaluate the estimate because he was not sure of it. The communication was bad because he was not updated properly on the process. Also, they removed the wheels and he asked if they had been tightened too much and two different people gave him different information. He is not happy with the communication and will not recommend them for this reason.
Category: Collision
Service Date: 06/27/2014
Review Created: 07/11/2014
This review was collected via phone interview by Customer Research Inc.