Charlotte, NC 28273
4.2 miles away
Review for Cadillac Of South Charlotte Body Shop
Dana H. on 06/13/2011
Spoke with Heather. Heather said she would only rate her overall experience with a 4 because her vehicle was not ready when promised. She was not notified that the vehicle was not ready and they did not use the correct phone number, which created problems. She had to rent a vehicle. It was two days late and they did not say why it was late. Also, she was not kept adequately informed during the repair process. Therefore, she as not satisfied with the shop's communication. They did not keep her updated.
Service Date: 05/18/2011
Review Created: 06/13/2011
This review was collected via phone interview by Customer Research Inc.