Arctic Freeze Complete Auto Repair


Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25

105 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
85% Would Recommend
Latest Review over 3 years ago

Paul M. on 01/21/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Paul said it bothered him a little bit that this business did not put plastic on his interior because he has cream colored upholstery.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 01/20/2014
Review Created: 01/21/2014
This review was collected via phone interview by Customer Research Inc.
Laura C. on 01/18/2014
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Laura said this is an accommodating business.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/16/2014
Review Created: 01/18/2014
This review was collected via phone interview by Customer Research Inc.
Rand M. on 01/18/2014
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Spoke with Diane. She said the service was excellent. She did not realize that she had to pay cash for her service when she picked up her vehicle.
Vehicle: Lexus SC 430
Category: Service
Service Date: 01/04/2014
Review Created: 01/18/2014
This review was collected via phone interview by Customer Research Inc.
Willie T. on 01/18/2014
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Willie said the person he dealt with kept him informed. He also took care of an issue he had with his vehicle.
Category: Service
Service Date: 12/07/2013
Review Created: 01/18/2014
This review was collected via phone interview by Customer Research Inc.
Ron V. on 01/16/2014
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Ron said the people who work for this business are very personable, answered his questions and did what they said they would do.
Vehicle: Chrysler 300M
Category: Service
Service Date: 01/07/2014
Review Created: 01/16/2014
This review was collected via phone interview by Customer Research Inc.
Mark B. on 01/16/2014
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Mark said he was very pleased with every aspect of the repairs.
Vehicle: Honda Accord
Category: Service
Service Date: 01/13/2014
Review Created: 01/16/2014
This review was collected via phone interview by Customer Research Inc.
JAMES J. on 01/12/2014
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"Prompt, to the point and good results."
My experience was good for several reasons with those being. Easy to make and appointment. Contact during the work to let me know what repairs were necessary and the timeframe to complete the repairs.
Vehicle: Mercedes-Benz SLK350
Service Date: 01/10/2014
Review Created: 01/12/2014 12:49 PM
ROBERT S. on 01/12/2014
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"5star"
Very pleased with the quality of service and personnel.
Vehicle: Saturn Vue
Service Date: 01/10/2014
Review Created: 01/12/2014 11:24 AM
Sonya S. on 01/06/2014
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Sonya said they are the best and she really appreciates everything they did for her. She is looking forward to dealing with them again.
Vehicle: Ford Explorer
Category: Service
Service Date: 01/04/2014
Review Created: 01/06/2014
This review was collected via phone interview by Customer Research Inc.
Glenn M. on 01/03/2014
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Glenn said this business does a good job. He said they are friendly, pleasant, and helpful. He is very pleased with the service they provide.
Vehicle: Honda Civic
Category: Service
Service Date: 12/31/2013
Review Created: 01/03/2014
This review was collected via phone interview by Customer Research Inc.
Matt J. on 12/26/2013
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Matt said he was satisfied with the level of service provided by this business.
Vehicle: Ford Mustang
Category: Service
Service Date: 12/23/2013
Review Created: 12/26/2013
This review was collected via phone interview by Customer Research Inc.
SHAWNA G. on 12/20/2013
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"Awesome"
It was my first time using them, and they were absolutely wonderful. They were willing to work with me on the repairs. When my car wouldn't be ready in time for me to go to work, they loaned me a car so I could make it. They are absolutely fabulous! They also knew my name, after only talking to me on the phone once.
Vehicle: Ford Escort
Service Date: 12/17/2013
Review Created: 12/20/2013 07:29 AM
Diane W. on 12/17/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Diane said the staff was friendly and efficient. The work was done quickly.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 12/13/2013
Review Created: 12/17/2013
This review was collected via phone interview by Customer Research Inc.
Joe A. on 12/14/2013
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Joe said they explained everything about the repairs. They were kind and courteous. Brett, the owner, goes out of his way to help a customer. He would absolutely recommend them to others.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 12/07/2013
Review Created: 12/14/2013
This review was collected via phone interview by Customer Research Inc.
Vic C. on 12/14/2013
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Vic said the business did not explain the services and repairs performed on the vehicle. Due to this experience, he would not recommend the business.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 12/10/2013
Review Created: 12/14/2013
This review was collected via phone interview by Customer Research Inc.
Brett at Arctic Freeze Complete Auto Repair responded on 12/18/2013

Mr Carr. 
Im sorry you had a bad experience at our shop. Iwill get with our staff and you and see what we could have done differantly and if theres anything we can do to make you happy.

Sincerely,

Brett O'Neill
Arctic Freeze Complete Auto Repair
727-585-2074
Christina R. on 12/13/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Christina said after they were done with her vehicle, the engine light came back on because of poor test driving.
Vehicle: Saturn L200
Category: Service
Service Date: 12/06/2013
Review Created: 12/13/2013
This review was collected via phone interview by Customer Research Inc.
Maurice L. on 12/12/2013
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Maurice said his service experience was very good
Vehicle: Cadillac DeVille
Category: Service
Service Date: 12/10/2013
Review Created: 12/12/2013
This review was collected via phone interview by Customer Research Inc.
BRANDON H. on 12/08/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Car Owners Beware"
The staff will attempt to overcharge you with unecessary and expensive repairs. Easy to locate parts take two days to arrive and are then the wrong part. A simple belt and pully repair takes 3 days and costs 600+ dollars. Use this shop only as an emergency last resort
Vehicle: Mazda 626
Service Date: 12/07/2013
Review Created: 12/08/2013 08:32 PM
DALE H. on 12/08/2013
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"quick service"
Got me in quick and fixed the problem
Vehicle: Mitsubishi Eclipse
Service Date: 12/05/2013
Review Created: 12/08/2013 04:30 PM
Elizabeth I. on 12/06/2013
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Elizabeth said they were polite and efficient. They did a good job.
Vehicle: Nissan Altima
Category: Service
Service Date: 11/23/2013
Review Created: 12/06/2013
This review was collected via phone interview by Customer Research Inc.
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