Business Solutions
SureCritic / Auto Repair / Aspen Auto Clinic - Mark Dabling
business image

Aspen Auto Clinic - Mark Dabling

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,017 Reviews)
70
Write a Review

Score Details

5 stars
73%
4 stars
15%
3 stars
4%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
7
Total ReScores™
4.6
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categories
Auto Repair, Auto Maintenance
Contact
(719) 227-1315
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (US & Canada)
4401 Mark Dabling Blvd Colorado Springs, CO 80907
Get Directions

Affiliations

Aspen Auto Clinic - Mark Dabling's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,017 Reviews)
Write a Review
Recent Reviews
MD
gravatar
Mikeq D.
Colorado Springs, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2016
Horrible experience
I have been going to Aspen Auto for over 4 years, and I will not go back because what happened to me on my last oil change. I only go there for oil changes because they used to do them for $25, they are now $40. The reason I only went there for oil changes is because they typically charge 20 – 40 % more for any actual mechanic work than anywhere in town. I needed a timing belt on my 4 runner, Aspen auto quoted me around $1,200.00. I took it to Toyota they did it for under $800.00. That being said here is what happened to me. I called to make an appointment and got their answering machine. I left a message and did not hear back from them. So I called the following week on Monday and they gave me a 1:00pm Friday appointment. So I drop my car off and they ask me when I need my car, I tell them at 4:30pm would be great. I leave and go back to work. 4:40pm comes by and no word. So I call, they put me on hold for 10 minutes without picking back up. I called again and the technician finally told me that they couldn’t do my oil change because they could not get my hood opened. I do have a bumper guard grill on car and it is a little bent in. However, they have been dealing with this car for 4 years and have had no issues in the past. Also they had my car for three and a half hours and did not call me to let me know of the situation or even help them open my hood. I tell them to stop any work they were doing on my car and that I was on my way. I get there and I wait for 5 minutes while they deal with other customers, at this point I am agitated but calm waiting for them to “make it right”. The manager switches with his other employee to take care of me. He prints off some paper work and tells me I need sign for it. So I sign for it and he gives me my keys without saying anything about the situation. At this point I am done, in his lobby with a few customers and a 14-year-old, I say, “This is ridiculous, you have had my car for 4 hours and you couldn’t call me or figure out how to open my hood. This is bull s**t and you have lost me as a customer.” Keep in mind that I keep this PG-13 for the kids’ sake. I proceed to walk to my car and I hear the manager say to me, “Excuse me sir?” I turned around thinking he was going to try to make it right. That was not the case, he told me that I was not welcome back because I used profanity in his shop. This petty manager couldn’t accept the fact that I “quit” and proceeded to try and “fire” me. After this thing got ugly, he told me I was being immature with my language and then continued to cuss me out. I argued right back and it got really heated to the point we were in each other’s faces. I left feeling threatened, upset, and shaken. The point is they do not care about their customers, they are overly expensive, and the manager is a petty man, who does not care about his shop. Do not go there, any place is better than Aspen Auto. I will be filing a grievance with the Better Business Bureau.
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.