ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
90% Would Recommend
Latest Review 7 days ago
ROSA R. on 08/10/2017
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"ATG"
All can say is OUTSTANDING service. From the time I arrived at the shop through the process of explaining what kind of service my vehicle needed, all I received was excellent customer service.
Vehicle: Acura TL
Service Date: 08/09/2017
Review Created: 08/10/2017 08:39 PM
RYAN/LOREN M. on 08/08/2017
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"Repaired and working great!!"
Perfect service no complaints here
Vehicle: Saturn Ion
Service Date: 08/05/2017
Review Created: 08/08/2017 04:36 AM
Rosa A. on 07/30/2017
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Rosa said she would recommend this business to others but they did not provide her with the best price. She found another facility that would have charged her significantly less.
Vehicle: Saturn VUE
Category: Service
Service Date: 07/26/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
ROBERT K. on 07/29/2017
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"Friendly service and quick response"
Great place to bring vehicle. Quick and friendly service.
Vehicle: Volkswagen Passat
Service Date: 07/28/2017
Review Created: 07/29/2017 08:12 PM
Ann-marie K. on 07/22/2017
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Anne Marie said this business did a good job.
Vehicle: Toyota Matrix
Category: Service
Service Date: 07/20/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Giesle D. on 07/19/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Giesle said she took her vehicle to this business to get maintenance done on her air conditioner. All they did was take the Freon out because her condenser had leaks and a lot of holes in it. She stated that was wrong for them to take the Freon out without telling her what they were doing. They did not fix the condenser. They just told her it was broken and charged her for the service they did not do. She said she will be fixing the condenser herself, then she will return for them to check it and to add the Freon.
Vehicle: Ford Escape
Category: Service
Service Date: 06/30/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Mike M. at ATG Auto Tech Group responded on 07/28/2017

Hello Giesle;
First of all I'd like to thank you for choosing ATG to service your vehicle needs. And I am sorry if there is a misunderstanding about your vehicle A/C service and procedure. There is a state law and regulation that we must strictly follow when servicing vehicle A/C system in California. Therefore, we must recover all freon from vehicle A/C system if we find or detect any leak in the system. And when we perform A/C service on a vehicle, we evacuate the A/C system, vacuum the system, recharge the system with 1 lb. of freon and inspect the entire A/C system for leak. we also check the A/C system performant during system services. The system leak test/inspection is done after system vacuumed ( check for vacuum loss) and after system is recharged ( check for physical leak). If we find or detect leak in the system, we inform the customer of needed services and/or part replacement, and freon charged will be evacuated back into A/C unit. And we had performed the same procedure on your vehicle and all other vehicles. I hope my explanation above can help you understand better about A/C service procedure and Ca state law on vehicle freon recovery/services. Once again, thank you for choosing ATG for your vehicle needs. God bless you

Mike Mamsour
General Manager
ATG Auto Tech Group
Scott/ashley K. on 07/18/2017
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Scott said he was given a 10 percent, Triple A discount.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/10/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Jason B. on 07/18/2017
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Jason said he was referred to the business through a towing company after his transmission went out. Saing was really cool and the owner was down to earth. They were super nice people. He usually he doesn't even meet the business owner and they aren't involved. However, the owner at this facility was involved a lot. Saing, the head mechanic, was really good. The transmission was done in only two days. He stated he thought he would have to extend his stay but he didn't have to do that at all.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 07/14/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Kenny G. on 07/15/2017
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Kenny said this business is honest, straight forward, and quick.
Vehicle: Toyota Pickup
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Sorgenfrei H. on 06/29/2017
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Heidi said this business was fast and they did a good job.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 06/27/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
Esteban C. on 06/27/2017
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Esteban said he did not have any complaints.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/14/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Jim G. on 06/23/2017
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Jim said this business did a good job on his vehicle and the staff were very informative, courteous, knowledgeable and trustworthy.
Vehicle: MINI Cooper
Category: Service
Service Date: 06/20/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Bridget M. on 06/22/2017
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Bridget said this business provided smooth service.
Vehicle: Honda Civic
Category: Service
Service Date: 06/01/2017
Review Created: 06/22/2017
This review was collected via phone interview by Customer Research Inc.
Manuel M. on 06/22/2017
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Manuel said this business was really nice. They helped him out a lot.
Vehicle: Acura TSX
Category: Service
Service Date: 06/19/2017
Review Created: 06/22/2017
This review was collected via phone interview by Customer Research Inc.
MIKE S. on 06/18/2017
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" Experience "
The place is clean and they do a great job checking the fourth car for a customer
Vehicle: Nissan Frontier
Service Date: 06/16/2017
Review Created: 06/18/2017 11:10 AM
Jeffrey H. on 06/12/2017
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Jeffrey said this business diagnosed his vehicle and repaired it when other places could not find out what was wrong. It's now running well. They were professional and explained what was going on before performing the work on his vehicle.
Vehicle: Volvo S80
Category: Service
Service Date: 06/07/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
GLYNN S. on 06/11/2017
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"Saings customer service"
The mechanics get the job done good n fast. Never hit u up with extra fees. And always give good future recommendations.
Vehicle: Volkswagen Passat
Service Date: 06/09/2017
Review Created: 06/11/2017 04:19 PM
Amanda S. on 05/26/2017
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Amanda said this business was pretty good and the staff did a good job.
Vehicle: Chevrolet Tracker
Category: Service
Service Date: 05/22/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Florence H. on 05/25/2017
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Florence said she was very pleased with this business. They were efficient.
Vehicle: Infiniti Q45
Category: Service
Service Date: 05/24/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
Rodolfo P. on 05/23/2017
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Rodolfo said this business did what he needed them to do. The provided good service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 04/29/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
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