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Atlantic Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(4,132 Reviews)
66
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
430
Total ReScores
4.7
ReScore Average
66
Net Promoter Score ®

Business Details

About

At Atlantic Hyundai, we can help you with all of your Hyundai maintenance and repair needs. We are located in West Islip, NY, and are your premier Suffolk County Hyundai Service Center. Call us today or visit our website to schedule an appointment! At Atlantic Hyundai, we can help you with all of your Hyundai maintenance and repair needs. We are located in West Islip, NY, and are your premier Suffolk County Hyundai Service Center. Call us today or visit our website to schedule an appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(631) 587-2470

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
7:00 AM - 4:00 PM
Sun
8:00 AM - 2:00 PM
* Eastern Time (US & Canada)
193 Sunrise Highway West Islip, NY 11795
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(4,132 Reviews)

gravatar
I.
Bohemia, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/15/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
disappointment
We purchased our 2015 Genesis in October 2014 and missed our first 3 month maintenance appointment because we were out of town. So, scheduled our first maintenance appointment for late in May . We asked for a loaner car (as was our procedure as former Lexus (GS 350) owners. I was told they didn't provide loaners and after I expressed my disappointment and the expectation that the quality of service would be comparable to the quality car - Genesis - I got transferred to manager (i think?) who told me they only had a "rental" program and after some discussion was told they could arrange for a rental which would not be a Genesis and they also told me, begrudgingly, they would have to "charge" it to the Sales Dept. I said that would be fine (didn't know if they thought I'd say no or what?). They called me toward the end of the day of service and asked if they could keep car another day - there was a "campaign"/recall on tires and they were waiting on floor mat - we had discovered original floor mat never attached properly (either mat was wrong or connector needed to be moved). When we discovered it about two weeks into owning the care, we were told it would be addressed when we had our first service appointment which we agreed to. Went to pick up car after the 2nd day to discover we had to make new appointment because floor mat and tires not in/available - so in the 48 hrs they had the car, they managed to do an oil change. They called within a week or two to set up the next appointment (for new tires and floor mat). We were originally told we're getting Michelin tires and ended up with Continental - not a big issue I hope but not what we were told. We did get a new floor mat - but it's exactly the same problem - doesn't line up to the floor attachment - incorrect placement of connector or, again, incorrect floor mat. Frustrating and not the kind of service we are accustom to as former Lexus owners. I hope these first two appointments are not indicative of future service with Atlantic Hyundai. We do own a VeraCruz for almost five years now and have it serviced in FL and are extremely happy with the service there. We would be happy to discuss our experience and would welcome a phone call to resolve the floor mat issue and to do future business with Atlantic Hyundai. thank you.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/18/2015 03:28 PM

Lori, thank you for taking the time to speak to me today. I am happy that we were able to straighten out the issue that were caused on your last service visit. Atlantic Hyundai appreciates your business, Please continue to work with John Grosso for all of your future service needs. Look forward to installing the correct floor mats in the Genesis Sedan for you and your husband.

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