ReScore Reviews™ (11)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
90% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, efficient service"
Very good service with the exception of vacuuming the back area of the SUV. Everything else was done perfectly.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/19/2017 08:01 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/19/2017

Thanks you, I hope to have this resolved,  We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Belinda H. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"CUSTOMER SERVICE WAS GREAT, THE WAIT WAS EXCELLENT TIMING"
5 STARS WOULD BE MY OVERALL EXPERIENCE
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 10:45 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/18/2017

Belinda,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice guys."
I would reccomend this place. I use them for most of my maintenance needs
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 07:39 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/18/2017

Thanks you, we appreciate the you returning the survey! I'm thrilled to see you had a great visit with us. Please let us know how we can earn the 5th star. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Travis B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient"
Good job.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:59 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/18/2017

Travis,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Stephanie F. on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"oil change, tire rotation,brake light,air filters"
good
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 04:48 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/18/2017

Thanks you for responding to the survey! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of. Please let me know how we can achieve the 5 stars next visit !  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintenance "
In to dealer for Auto Butler 6 month reapply and oil change. Everything went smooth as usual.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 11:06 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/15/2017

Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
George G. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"QUALITY WORK PERFORMED"
The tech found our problem quick which was not the average one, loose wiring and fixed the problem same day. Has ran like new since.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 06:03 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/15/2017

George,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Bruce S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Got right in with my appointment and the car was finished promptly, even with a car wash!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 05:08 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/15/2017

Bruce,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Judith G. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Already said what I wanted to say"
Great
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:46 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/15/2017

Judith,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Dennis H. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Great service as usual.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 11:05 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/14/2017

Dennis,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
John O. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service to the Max!"
When you enter the service center you are greeted immediately. Personnel direct the customer to a rep who ecplains what will be done and approximately how l9ng the service will take. Cost items explained with written notations.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 01:09 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/14/2017

Mr. and Mrs. Ostanik,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
Quality service; no issues.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 12:01 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/12/2017

Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  I will address your concerns with my advisor and make sure they speak to each customer . If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Katherine B. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attitude of employees - They are great"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/12/2017 06:27 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/12/2017

Katherine,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Jerry P. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service staff."
Great service dept! Great supervisor!!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 04:59 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/12/2017

Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JOHN H. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent service visit"
All the employees are very helpful and kind. The service manager gave me an estimate of how soon the work would be done, and the job was finished early. And the woman who handles the payment of the bills was great as always.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 11:43 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/11/2017

John,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Deborah C. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"LOVE Auffenburg Hyundai!"
Respectful of my time and finances.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/11/2017 05:47 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/11/2017

Deborah,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Alisha T. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Fast and reliable service. Great customer service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/10/2017 11:38 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/11/2017

Alisha,

Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Carl D. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Good, timely, professional, courteous "
Will be back for my next service for sure.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/10/2017 02:28 PM
William G., Service Manager at Auffenberg Hyundai responded on 09/11/2017

Carl,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer"
Very nice people to deal with
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/09/2017 05:27 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/11/2017

Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Lucinda T. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
Service staff will do everything possible to find and fix any problems:
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/09/2017 03:45 AM
William G., Service Manager at Auffenberg Hyundai responded on 09/11/2017

Lucinda,
Thanks you, we appreciate the 5 stars! I'm thrilled to see you had a great visit with us. We enjoy our customers, and do everything we can to make sure they are taken care of.  If you ever have questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Displaying Review 1 - 20 of 1332 in total