Austin's Auto Advantage


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

334 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
98% Would Recommend
Latest Review 6 days ago
Melissa T. on 06/20/2017
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Melissa said she would recommend this business for service and she has been going there for ten years.
Vehicle: Chrysler 300
Category: Service
Service Date: 06/17/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Joe C. on 06/12/2017
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Joe said this business did a good job providing service, but they did not check any of his fluids. He received an oil change and had asked them to check his fluids as well. He habitually checks everything when he gets home and saw there was no fluid in his windshield wiper reservoir. He will go back to them again but he wants them to make sure they do the job right.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 06/07/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Wayne R. on 06/06/2017
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Wayne said this business always provides fantastic customer service. Everybody on staff is friendly.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Olga I. on 06/03/2017
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"Smile "
I like I can call and get an appointment
Vehicle: Chevrolet Colorado
Service Date: 06/01/2017
Review Created: 06/03/2017 07:37 AM
Mike G. on 06/03/2017
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Mike said every time he comes to this business, the staff is very friendly. They have great customer service. At one point, he was helping one of his friends with funeral expenses and this business helped out with the sponsorship. He would highly recommend them for service.
Vehicle: Mitsubishi Endeavor
Category: Service
Service Date: 06/01/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Teresa K. on 06/03/2017
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Teresa said the business does a really good job and she has no problems with them.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/01/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Brandie F. on 06/03/2017
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Brandie said the staff is very fast, proficient, and polite.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 06/01/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Mercedes D. on 06/03/2017
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Mercedes said the first time she brought the vehicle in, the guy did something wrong to the vehicle. She called the business back, and they ordered parts before she brought the vehicle back. The first guy is no longer working at the business, and the second guy who helped her was superb. He got it fixed, and now she is 100 percent satisfied. She has recommended the business to about 10 different people.
Vehicle: Ford Expedition
Category: Service
Service Date: 05/31/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Edgar V. on 06/02/2017
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Edgar said this business provided a good overall experience.
Vehicle: Toyota Sienna
Category: Service
Service Date: 05/30/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Valerie R. on 05/19/2017
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"Fast, friendly, service"
Resolved my issue in a timely manner.
Vehicle: Kia Optima
Service Date: 05/17/2017
Review Created: 05/19/2017 08:48 AM
Lori M. on 05/08/2017
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Lori said she called this business in the morning and she asked them to meet her son in two hours, so they could tow his vehicle. They towed it, and they had it fixed by the next day. She is really pleased with their service.
Vehicle: Toyota Corolla
Category: Service
Service Date: 05/04/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Trent B. on 05/06/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Trent said they didn't do a bad job. He would not recommend them because they didn't do a spectacular job.
Vehicle: Mazda 3
Category: Service
Service Date: 05/03/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Keith G. on 05/05/2017
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Spoke with Sonya. She said this business was pretty fast. They got the air conditioner working right away.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/02/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Laurence T. on 05/03/2017
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Laurence said this business did a fantastic job. They got him in immediately, and he has no complaints. They have always taken care of him.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 05/01/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
Jeanetta T. on 05/02/2017
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Spoke with Janelle. She said this business was friendly.
Vehicle: Nissan Altima
Category: Service
Service Date: 04/26/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Skylar E. on 05/02/2017
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Skylar said this business provided good service.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/26/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Shawn L. on 04/26/2017
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Shawn said he has been there before and has always been treated well. Their prices are good. He trusts them. He will be going in for more work on Friday.
Vehicle: Ford Escort
Category: Service
Service Date: 04/24/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Natasha T. on 04/25/2017
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"Above and beyond!"
Fair and honest people and prices :)
Vehicle: Mitsubishi Eclipse
Service Date: 03/31/2017
Review Created: 04/25/2017 08:00 AM
Judy G. on 04/20/2017
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"Dependable"
I always know they will do a great job!
Vehicle: Nissan Pathfinder
Service Date: 04/05/2017
Review Created: 04/20/2017 03:21 PM
Chad J. on 04/08/2017
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Chad said this business always takes care of him.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 04/05/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 334 in total