Full Service Honda repair and body shop servicing McLean and the greater Washington, DC areaFull Service Honda repair and body shop servicing McLean and the greater Washington, DC area
Nancy said she did not rate her overall experience with this business higher because of the following. Her representative, the person who helped her with everything, wasn't present when she brought her vehicle in for her appointment. Nancy explained the person who helped her with everything assured her she could drop her vehicle off on a specific day when they openedt 7:30 am. When Nancy arrived for her appointment at 7:25 am she was the only one there. She pointed out the gate was open, and she thinks keys were probably in vehicles, but she was alone inside of this business for 15 or 20 minutes, until she decided to check out the garage area. When she entered the garage she noted there was a mechanic under a vehicle who helped her. The mechanic made a phone call to the Nancy’s representative. At this point employees were starting to arrive. The representative spoke with one of the employees on the phone. He instructed the employee to give Nancy a ride to work, but the employee didn't have a vehicle. Nancy and the employee used her vehicle to take her to work. Even though Nancy got her vehicle back earlier than promised, she wasn't kept adequately informed during the repair process. No one called her at all. She called this business for status reports, at which point she found out her vehicle would be ready early. Aside from the above issues Nancy was happy with the work this business did. She concluded on a 1 to 5 scale every other part of her experience with this business was a 10.
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