Auto Care East, Inc. in New York, New York, is a state-of-the-art auto body and repair shop is dedicated to providing quality service at affordable prices to optimize your vehicle's performance. From electrical repairs and windshield replacement to tire balancing and brake service, we provide the comprehensive services you need to
Auto Care East, Inc. in New York, New York, is a state-of-the-art auto body and repair shop is dedicated to providing quality service at affordable prices to optimize your vehicle's performance. From electrical repairs and windshield replacement to tire balancing and brake service, we provide the comprehensive services you need to maintain or repair your vehicle. Contact us to set up an appointment for New York State inspections, mechanical repairs or insurance claims. Our NYS licensed adjusters are experts at handling all aspects of your insurance damage claim.
In addition, we are a direct repair shop for Allstate, Progressive, Encompass, Travelers, Esurance, GMAC, Fireman's Fund, Kemper, Liberty Mutual and others. All our bodywork is guaranteed. Drive in for a free written estimate today. We have state of the art computerized paint matching system and one of the few downdraft spray booths in Manhattan. We use Dupont paint products exclusively and are part of Dupont's Performance Alliance
...more
Verified Customer
no call, no email, no follow up from anyone
and he is the manager. If this sets the tone for things to come, auto care east might be headed in that same direction. Away from customer care and just Banking dollars with customers left in the cold. I will have to call them back myself, which in itself is always a bad sign, because
when a merchant does not respond to a direct inquiry regarding a repair, and you are a repair service, it almost always means
they are willing to walk away from any customer who experiences contradictions
on "estimates". I want to continue to use them , but apparently they are silently trying to talk me out of it and leaving the door open for me to walk away. It is extemely disappointing because this happens in new york to frequently, good people build a business, they are let go and the new people are aloof and unresponsive to anything that does not address the almighty dollar. I pray I am wrong, but it appears they are heading in another direction and they do not want small repairs anymore when they can keep the lights on by fleecing wealthy customers. I am still waiting for Anthony to call back, but I already fear I know what he is going to say, it's a script that reads "we are going to continue to do things our way and if that does not help you , you are free to leave and go elsewhere". Too Bad, they almost had a good thing going,
now they are just going.