Auto City Auto Service - Firestone


Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

187 Reviews

90% Would Recommend
Latest Review 21 days ago
David P. on 09/01/2017
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David said the experience was pleasant. The work wasn't correct at first but they were polite and they fixed it the second time.
Vehicle: Chrysler 200
Category: Service
Service Date: 08/17/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
Doreen G. on 08/23/2017
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Doreen said this business provided prompt service.
Vehicle: Buick LeSabre
Category: Service
Service Date: 08/21/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Deonta G. on 08/09/2017
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Deonta said they did not inform him that his vehicle was not going to be ready on that day.
Vehicle: Jeep Commander
Category: Service
Service Date: 07/28/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Emmitt R. on 08/07/2017
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Emmitt said they did very good work. They did what they could to keep the cost down. The went above and beyond.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 08/05/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Matthew J. on 08/04/2017
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Matthew said he knows the staff there, it was a good visit and they're courteous. They charge a good price. He's very happy and satisfied with what they did.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 08/01/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Howard W. on 08/02/2017
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Howard said it was really good service.
Vehicle: Cadillac DTS
Category: Service
Service Date: 07/29/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
Thorne M. on 07/25/2017
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Thorne said there were a few issues but they took care of it right away.
Vehicle: Dodge Nitro
Category: Service
Service Date: 07/22/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Mohammed S. on 07/19/2017
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Mohammed said this business is helpful and they did a good job.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Shephard C. on 07/18/2017
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Shepard said this business did a good job and they provided good service.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 07/14/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Tywaun S. on 07/15/2017
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Tywaun said he had no complaints about the good service.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 07/14/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Sharonda M. on 07/13/2017
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Sharonda said the service is always great at the business. Her vehicle is running like new, and she has recommended them to others.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Maya B. on 07/12/2017
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Maya said it was pretty good service and it was easy. She was in and out. She didn't like the fact that she couldn't go to work for 2 days because they were working on the vehicle.
Vehicle: Jeep Liberty
Category: Service
Service Date: 07/08/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Keyon G. on 07/11/2017
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Keyon said this business had consistent work and the right amount of time. He really liked the staff, especially Mike.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 07/10/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Tanisha G. on 07/08/2017
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Tanisha said this business was supposed to check everything on her vehicle, but failed to advise her that it needed oil.
Vehicle: Chrysler 300
Category: Service
Service Date: 07/07/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
India H. on 07/08/2017
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India said this business is friendly, honest and they make their customers feel comfortable.
Vehicle: Dodge Avenger
Category: Service
Service Date: 07/07/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Angela H. on 07/08/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Angela said she was not very happy with the service because this business kept her vehicle for 14 days. For 3 of the days she was given the run around. During two of those 3 days, she didn't like the way she was talked to. She spent $2,500 and was told this facility could give her a loaner vehicle. When she dropped her vehicle off, she was told they did not have a loaner but she could use a rental. She was not happy with the way the employees played on their words of loaner vehicle and rental. At this time, she would not recommend this business for service.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 07/07/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia G. on 06/30/2017
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Cynthia said this business didn't make her wait long even after arriving at the last minute. They did a good job.
Vehicle: Chrysler Aspen
Category: Service
Service Date: 05/31/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Tamika H. on 06/30/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tamika said this business couldn't bill her warranty and that was the only way she could get her vehicle back. She said they could have done it but they refused to. She will always recommend this business because they do good work.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 06/26/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Randall M. on 06/30/2017
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Randall said every time he goes to this business, the employees provide excellent customer service. He never has to worry about his vehicle when he brings it in and they do everything right. They finished the service when they said they would. He loves going in for service. They talked to him and let him watch them work on his vehicle.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 06/26/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Brittany S. on 06/30/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Brittany said this business completed work she did not agree upon.
Vehicle: Ford Explorer
Category: Service
Service Date: 06/05/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 187 in total