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Review for Auto Excel
KELLY D. on 10/09/2014
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"First contact - Tom not happy"
I have been here before for my step-son's oil change. Wanted to keep taking my business to local owned. The first 2 times we were here were great. This time with my 2011 Ford F150 I found out that I had to use synthetic oil. Not a problem. I knew that I could at least go 5,000 miles between oil changes and Tom tried to say that I needed to come back in 3,000. I feel that he doesn't know what he is saying and I didn't think he had people skills. I probably won't be back now.
Vehicle: Ford Pickup
Service Date: 10/08/2014
Review Created: 10/09/2014 05:09 AM
Lance J. at Auto Excel responded on 10/13/2014

Mrs. Dreher,  We appreciate your business and regret that you and your husband did not get the service you have become accustomed to at Auto-Excel.  I would like you to know that we value each and every customer and address customer concerns diligently.  I can assure you that upon discussing this matter with my staff we have made changes that will improve communication.  I hope that you will come back and use the free oil change that Chuck gave you for the misunderstanding.  Sincerely, Lance - Owner