Review for Auto Repair Specialists
Larry B. on 03/21/2013
Larry said he was disappointed because this business wasn't able to fix the vehicle. He said he thought they should have credited some part of the labor cost. He would not recommend this business based on this experience.
Vehicle: Mercury Mountaineer
Service Date: 03/07/2013
Review Created: 03/21/2013
This review was collected via phone interview by Customer Research Inc.
Dave T. at Auto Repair Specialists responded on 03/26/2013
I contacted Larry and we talked about his previous visit. After his first repair did not completely fix the problem, we discussed possibilities for further action. What I did not say to him was in a comeback we always assess the situation and try to reach an agreeable solution. Many tests and different things are tried and not all are charged in our attempt to repair. What I asked of Larry was at least give me a second change to look at his vehicle. We understand this is an inconvenience, but we need the opportunity to look at the vehicle to even see what we can do. I have contacted Larry and he is bringing it back and hopefully we can resolve this issue.