Review for Auto Repair Specialists
Rob R. on 02/13/2012
Rob said he only came in for an estimate and they charged him $70. He wasn't informed that there would be a fee. He drove the vehicle the next day and his wife realized the hood was open and the fuse box was still open. He already spoke with Dave about the matter. He said if it had happened to rain those two days it could have caused problems. Dave was very thorough when explaining things and they were all very nice.
Service Date: 02/08/2012
Review Created: 02/13/2012
This review was collected via phone interview by Customer Research Inc.
Dave T. at Auto Repair Specialists responded on 02/15/2012
Rob, I again would like to apologize for the fuse box lid being left off. If there is a need for me to correct anything pertaining to that, please let me know. The $70.00 charge came because of having to disassemble areas to visually see the problem inside your dash. A lot of times that charge is waived if repairs are performed, because we have already started in to the disassembly. If at a later date you want to continue with the fix of your vehicle, I will gladly deduct that cost from your repair cost. Again, I would like to apologize for your inconvenience and hope that we can continue to service your vehicle needs in the future. Dave Timm