ReScore Reviews™ (1)
I just got off the phone with Erin, she said that she had a friend replace the cooling fan and the car is fine now. Our repair order says that the cooling fan was not kicking on, however she says that we never told her about that. I apologized on our behalf. I asked a few questions about what kind of test was done following the cooling flush and she said that she had a friend look at it. So I explained that you can’t just look at coolant to see if a head gasket is leaking. I offered to have her come in for a free exhaust gas/coolant test to confirm the head gaskets condition. I told her that I could have her present with just me to rule out interference. I also offered a free oil change. She is working second shift for the next few weeks and said that when she gets a time that she will bring it in. She didn’t seem overly sincere on this, so I explained how it can benefit us both to retake that test. I hope she gives us the chance. I thanked her for her time and for the business.
This is what I know per the tech, David.
The car was brought in on Saturday June 3rd, the vehicle was overheating and the customer requested a coolant flush. I can’t speak to the conversation had at the counter along the way as I have yet to speak to Jack. From what Dave tells me, he proceeded with the requested coolant flush as requested. During the flush the car had back pressure and would not operate properly. He finished the flush and used an air lift to pull air from the system. Concerned over the flow and back pressure, he chose try the tool that we have to test for exhaust gases present in the coolant. This test was positive with in seconds. I see notes on the ticket and an estimate for a head gasket repair.