business image

Auto Shop Northwest Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(70 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Categories
Auto Repair
Contact
(503) 723-6110

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
1423 Washington St Oregon City, OR 97045-1650
Auto Shop Northwest Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(70 Reviews)


LM
Lorna M.
Portland, OR
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2011
verified customer Verified Customer
Category: Service
Lorna said this business was not supposed to charge her as much as they did and they did not clean the tubes. This service took a lot longer than planned. They talked about her mechanic in a manner she did not like, even though he referred her to this business.
Recommended
Service D. from Auto Shop Northwest Inc responded on 11/11/2011 04:08 PM
Lorna had been referred to us by another local shop who had determined her vehicle's computer needed to be reprogrammed. The intent was to repair a failure in the emissions system causing the "Check Engine" light to stay illuminated. Upon arrival at Auto Shop Northwest, our technician noted that this particular year and model vehicle had a common failure with clogging of the EGR system causing the concern. Performing the requested service would not take care of her vehicle's problem. A revised estimate was presented to Lorna for the proper repair; she then authorized the work which was completed that day. The vehicle was retested after being repaired and the affected system was now fully operational and the "Check Engine" light is no longer illuminated. We are sorry that Lorna was unhappy with our service; however, we feel confident in our decision to sell the proper repair instead of performing a service that would not have addressed her vehicle's issue.
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,005 Reviews)
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(0 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(943 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(620 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(146 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.