ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review 3 days ago
Review for Auto Smart
Nicole F. on 07/07/2012
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Nicole said she brought her vehicle to this business for service on the air conditioning. They fixed what they said they would fix but failed to check the air conditioning system for leaks beforehand. The air conditioning is leaking and she is out $175. This business told her they were sorry but did not offer to fix the problem. She will not be using this business for services again or recommending them due to this experience.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 06/30/2012
Review Created: 07/07/2012
This review was collected via phone interview by Customer Research Inc.
Scott B. at Auto Smart responded on 07/09/2012
SARA HAS FAILED TO MENTION A FEW IMPORTANT FACTS. HER BOYFREIND IS THE ONE WHO ASKED US TO INSTALL A DRIER ON HER A/C AND WE INFORMED HIM THAT THE COMPRESSOR HAD A VERY SLOW LEAK THAT WE SHOWED HIM. A FEW DAYS AFTER THE DRIER WAS REPLACED THE COMPRESSOR STARTED LEAKING FREON. WE GAVE HER A ESTIMATE ON REPLACING THE COMPRESSOR AND SHE DECLINED THE REPAIR.