ReScore Reviews™ (3)

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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
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Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review 3 days ago
Review for Auto Smart
Nathan S. on 08/14/2015
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"Horrible!!"
Took my truck here for a bad fuel pump. That replaced it and it lasted about 8 months. They would not warranty the part I later found out was used, and put a new pump on again for another $800. This one lasted about 3 months before I was again stranded. This time they put on another fuel pump for free....this one lasted about 2 weeks....I took it somewhere else and a guy whom actually knew what he was doing told me they were not replacing a wiring harness / module causing the pump to short out. Don't seem to know what they are doing.
Service Date: 08/14/2015
Review Created: 08/14/2015 08:01 AM
Scott at Auto Smart responded on 08/14/2015

NATHAN,

          WE ARE SORRY YOU HAD A BAD EXPERIENCE WITH AUTO SMART. WE ARE CURIOUS AS TO WHY YOUR OTHER SHOP WOULD REPLACE THE FUEL PUMP IF ONLY THE WIRING HARNESS WAS THE CURRENT CAUSE OF THE TRUCK NOT RUNNING, THE HARNESS WAS CHECKED EVERYTIME WE REPLACED YOUR FUEL PUMP. ALSO, WE LIKE TO WORK OFF OF  FACTS. THE FIRST TIME YOUR TRUCK WAS IN OUR SHOP WAS 11/13/10 AND YOU RETURNED ON 04/09/12 NOT THE EIGHT MONTHS AS YOU'VE LISTED. IT WAS OVER THE MANUFACTURERS TWELVE MONTH WARRANTY; AND WHEN THE PART FAILED ON 09/18/12 WE DID IN FACT REPLACE AT NO COST TO YOU. WE CAN UNDERSTAND YOUR FRUSTRATION WITH THIS PROBLEM AND WE ARE NOT PERFECT EITHER; AND WE COULD HAVE MISSED YOUR PROBLEM. WE DO HOWEVER WONDER HOW YOUR TRUCK COULD GO ANOTHER TWO WEEKS IF THE WIRING HARNESS WAS BAD OR SHORTING OUT? I DO KNOW WE WOULD HAVE LOOKED AT YOUR TRUCK FOR FREE IF YOU WOULD HAVE CONTACTED US WITH YOUR ISSUE. AGAIN WE ARE SORRY FOR THE BAD EXPERIENCE YOU HAD WITH US. CONTACT US IF WE CAN HELP IN THIS MATTER ANY FURTHER.

SCOTT