ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review 5 days ago
Review for Auto Smart
GLEN P. ReScore Review on 07/01/2014
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are Honest and do very good work"
We feel that this was a good choice and that they acknowledged that we were unhappy But they corrected that issue.
Vehicle: Ford Pickup
Service Date: 06/25/2014
Review Created: 06/27/2014 07:28 AM

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I thought Honesty."
would have liked to been told that the belt they replaced was bad and needed replaced before they did it. Which added cost to work being done.
Vehicle: Ford Pickup
Service Date: 06/25/2014
Review Created: 06/27/2014 07:28 AM
Scott B. at Auto Smart responded on 06/30/2014

We talked to Glen today about replacing the serpentine belt with his air conditioning compressor job. Glen is correct that we should have called to get approval for the additional 66.33. I explained to glen we do not usually do that; however this was a oversight on our part and are more than happy to send Glen a refund for the cost of the serpentine belt. Glen did state he was happy with the job and really just wanted the a/c fixed. Glen did not ask for the refund, However our policy is to never charge customers for parts or labor that was not authorized by the customer. We do appreciate your buisness and hope to hear from you again.
    THANK YOU,
        SCOTT