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Auto Tech Clinic

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(842 Reviews)
78
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
78
Net Promoter Score ®

Business Details

About

Auto Tech Clinic specializes in dependable auto care you can trust. We aim to provide top notch service at a resonaable price, so you keep coming back. We are interested in customers for the long run and not "luring" people into quick fixes.

Come in today and
Auto Tech Clinic specializes in dependable auto care you can trust. We aim to provide top notch service at a resonaable price, so you keep coming back. We are interested in customers for the long run and not "luring" people into quick fixes.

Come in today and experience the Auto Tech Clinic difference. We are sure you won't go any where else after you try the best.
...more

Categories
Auto Repair, European Auto Repair, Domestic Auto Repair
Contact
(313) 277-7200

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
24100 Michigan Ave Dearborn, MI 48124-1802
Auto Tech Clinic's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(842 Reviews)

DK
gravatar
DENNIS K.
Dearborn Heights, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/27/2011
verified customer Verified Customer
My Experience
Hass:

My 2000 740iL with 160,000 miles was left at your shop from 8:30 AM and delviered to me at 4:30 PM.

You installed 2 struts and a lower control arm. You promised the vehicle back before 3:30 PM.

I was patient and called twice to get status on the repair, once at 1:30 PM and again at 3:30 PM.

My concern is as always, that I am getting what I paid for, and no less. That the work is done correctly and I have confidence it its performance. I mentioned to you that the car still had a wheel shimmy when it was returned. I went to a tire dealer and had all the tires rebalanced. Belle Tire was off on the wieghts and now it does not shimmy. However, at 40 MPH I get a shimmy when I slow down or speed up and it is accented by stepping on the brakes. Your alignment man Chris aligned the wheel properly and the car tracks well with the steering wheel centered. It was not centered when I was picked up in my car.
There seems to be a disconnect between what is said is being done, and when it will be finished. The communication process is poor at the least, yelling at customers when they are just trying to speak intellingently about their concerns, threatening them to take the car away, remove parts, and just explode because you are having a bad day is unnaceptable. Hass, I will not tolerate being abused by you or bullied by you because you want to defend the work practice without the customers undersatnding of what is going on.
Not Recommended
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