Thank you, Casey! We appreciate the kind words.
Thank you for the survey response, Ryan. I reviewed your invoice this morning and realized this was your first visit to our company so I wanted to make sure we thoroughly explained our procedures. I spoke with the Service Writer and Shop Foreman about the repairs we made. We recommended a
complete charging and starting system test due to the no start condition and a scan test due to the check engine light being on. These tests were approved by you. Since this was your first visit, we have no way of knowing what prior work was done and if that work was properly completed. After the scan and inspection we found one of the cam sensors was not secured properly, possibly from a previous repair. We secured it, at no charge, and retested the system and found all passed at the time of testing. We also performed a complete charging and starting system and found your battery needing replaced. You stated there was a warranty on the battery so we removed your battery and we installed the replacement that you brought. Our normal battery installation is $20 because we take the time to make sure installation is correct and recheck the system afterward. With the time lapse in waiting for the replacement battery and no mark up on the part, this is justified. Advance Auto is in business to sell parts, therefore they may replace a battery at no charge but they are making profit through parts mark up and that is justified, same as the testing and/or repairs we make at our shop. I hope I have explained our procedures better to your understanding. And I hope we are able to service your vehicle in the future. Please feel free to call if we can be of further assistance.
Thanks Geary! We are thankful for all our long time customers and our long time employees. It truly makes better business.
Thanks Kellie, we appriciate the kind comments and look foward to working with you in the future.
Thank you Candace