Thank you Dale for the review, we appreciate hearing from you. You are a valued customer and I was concerned when I saw only 3 stars. I researched your invoice and found the actual labor we charged was less than book time suggests so I feel we tried to serve you the best and most efficient way as possible. After 50 years, we have found offering the highest warranty, quality parts, and trustworthy technicians is well worth the peace of mind it offers our customers. However, if you feel we have failed in offering excellent service please call and we can review your invoice together. If I have clarified your concerns please help us serve you and others better by resubmitting a rescore on your review.