After seeing your review I went in and reviewed your history of repair with us. I found you had been in for a repair/replacement of your a/c condenser almost two years ago, the price for this part/repair was/is completely in line with market norms and their was no mention of any problem with price associated with the repair at that time. Recently you came to us with a complaint of your vehicle's a/c not blowing cold air, we checked it for no charge and found the system low on Freon. As a repair course of action, we recommended evacuating and recharging your ac system and adding trace dye to find any leak within the a/c system. This service/repair consisits of labor by a qualified technician, Freon by the ounce into your a/c system, and trace dye to help us find any potential leak. You left with a a/c system blowing very cold air and poised, with the trace dye to identify the problem should the a/c fail to continue working properly, all for a very small, reasonable price that again was not questioned at the time of your approval of this course of action. As most people know, a/c systems in vehicles have many parts and do different things, any one, or all systems can and do fail. We also ask you bring your vehicle back in two to three weeks, or before if the a/c failed to continue to blow cold so we could recheck, again for no charge where the leak is. We welcome any questions and/or concerns from our customers concerning price of repair prior to any work being done as we never have, and never will move forward with any service or repair unless the customer fully understands what needs to be done and cost associated with it. Should you not understand any of this reply, please feel free to call me, or stop back by for more explanation as we take all customers concerns very seriously, especially where our practices have been questioned.
I personally checked your repair order, also talked with both our Service Writers and found you came to us for one of our two-hour intense inspections, or sometimes referred to as a "Trip Inspection" the charge for that was/is $98.00. We found you needed only a couple of things, at your request we also checked your air conditioning, there was no additional charge for that service as per our "radio advertisement". Your total bill was $98.00. If there is any confusion on this, please call me directly @ 252-8785 and we can go over your repair oder together. I want to state clearly...our air conditining checks are free at this time, only charges for repair.
Auto Tech Service