Automotive Central Service


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

100 Reviews

99% Would Recommend
Latest Review 18 days ago
JANE B. on 08/01/2017
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"Never Fails, Great Service!"
I have been coming here for years. They take care of all my family's cars. Either a big job, or just a routine maintenance, Automotive Central Service is awesome! They are trustworthy and accommodating. I'm a satisfied customer, everytime.😀
Vehicle: Toyota Camry
Service Date: 07/31/2017
Review Created: 08/01/2017 07:05 AM
Sharon M. on 07/31/2017
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Sharon said the business is helpful and they have perfect service.
Vehicle: Ford Ranger
Category: Service
Service Date: 07/13/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Alexis R. on 07/31/2017
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Spoke with Julie. She said the business did a great job on her grand daughters vehicle as far as she can tell.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/27/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Armando R. on 07/29/2017
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Armando said this business gave a good deal.
Vehicle: Lexus IS 250
Category: Service
Service Date: 06/28/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Cal R. on 07/29/2017
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Cal said he has extreme confidence in them. The cost was just a little more then he expected. This was his first experience with them and now he plans on using them. He has a high level of confidence in Jeff and his mother Jill. Jeff is very conscientious and thorough in explaining to his customers.
Vehicle: Nissan Maxima
Category: Service
Service Date: 07/24/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
SUSAN G. on 07/28/2017
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"trans axle light warning"
I bought the car in because of the trans axle warning light came on. The problem was fixed to the best Automotive Central could do with in my budget. I appreciate the honesty of letting me know the transmission is starting to wear out, and the suggestion made to what the best route to go. I love the fact the consistently over estimate so you do not get a sticker shock when it is time to pay. I leave happy when I find out my bill is less than expected.
Vehicle: Ford Taurus
Service Date: 07/27/2017
Review Created: 07/28/2017 08:52 AM
Cheryl K. on 07/28/2017
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Cheryl said she had the best experience with this business. She came from a Honda dealerships which didn't provide the best service or estimates and Jeff here did a very good job at taking care of her. Jill and Jeff have outstanding customer service and everything is top-notch.
Vehicle: Acura TL
Category: Service
Service Date: 07/24/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Tony W. on 07/28/2017
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Tony said this business took care of her the whole time she was there. They showed her what was wrong and kept her in the loop every step of the way. The staff is so cordial and they were really good to her.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 06/29/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Deloris S. on 07/26/2017
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Spoke with Al. He said this business tried to charge him $100 more than they originally quoted him for the detail work. The personnel were pleasant and easy to work with.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 07/06/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Geoff W. at Automotive Central Service responded on 08/09/2017

We appreciate the nice comments about how easy we are to work with, but the cost difference on the price estimate, as we never give quotes only estimates, was based off of the client not bringing the vehicle to the shop until 5 hours after the scheduled appointment and working with our partners to be able to keep the vehicle in the schedule and work deligently to accomplish the project in the time frame estimated.

As the shop owner, myself and my staff always contact the clients concerning any cost over run.  It not our policy to spend the client's money without their consent first.

This vehicle was covered in linseed droppings and had interior issues also.  The paint was almost compromised in the attempt to get all the linseed droppings buffed out.  This was an exceptionally challenging job to keep within all the limitations the client requested.

Some of the other costs involved fixing the gas cap release motor and the trunk being able to be opened from the push button in the glove box.  This was all found to be related to the vallet switch in the glove box being corroded and in need of replacement as the switch was stuck and would release even when depressed or released.

Respectfully,


Geoff Williams
Automotive Central Service
360-548-3491 (office)
360-548-3495 (fax)
John C. on 07/24/2017
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John said he drove up, said his vehicle needed work and they had the repairs done in an hour.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 07/21/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Evelyn D. on 07/22/2017
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Evelyn said the business has been fixing her vehicles for quite sometime. They do a good job. She stated she is perfectly satisfied with them.
Vehicle: Buick Lucerne
Category: Service
Service Date: 07/20/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
YAN C. on 07/13/2017
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" Honest and great customer service !"
Fantastic work!
Vehicle: Honda CR-V
Service Date: 07/11/2017
Review Created: 07/13/2017 10:12 PM
Erin E. on 06/30/2017
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Erin said the business employees are very helpful and she would recommend them to others.
Vehicle: Dodge Caravan
Category: Service
Service Date: 06/27/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Lorene W. on 06/28/2017
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Lorene said she felt like the owner was ethical and kind. He took extra time to explain things to her in a manner she could understand. He took her out to the vehicle, and showed her the problem. She knew he was not taking advantage of her.
Vehicle: Mercedes-Benz SLK230
Category: Service
Service Date: 06/20/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Devon P. on 06/24/2017
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Devon said the business initially messed up but they did a really good job fixing their mistake and the rest of the vehicle.
Vehicle: GMC Terrain
Category: Service
Service Date: 06/16/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Destiny W. on 06/22/2017
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Destiny said this business was able to tell her what was wrong with her vehicle.
Vehicle: Dodge Magnum
Category: Service
Service Date: 06/19/2017
Review Created: 06/22/2017
This review was collected via phone interview by Customer Research Inc.
Dylan H. on 06/20/2017
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Dylan said they were quick and they charged him exactly what they quoted him.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/31/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Nicholas K. on 06/20/2017
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Nicholas said the business was honest and quick. They did not try and take advantage of him.
Vehicle: Honda Accord
Category: Service
Service Date: 06/14/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Gabe V. on 06/12/2017
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Gabe said he had a diagnostic done at this business and they looked at it right away. He has a big problem with the prices. They wanted $1,000 to do his front brakes and calipers. They would not work with him at all. The calipers are only $130 each and they wouldn't let him buy his own parts. They told him $950 set in stone, so he towed his vehicle out of there. He understands everybody has to make a living but those prices were way too much and he hopes that changes.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 06/08/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Kevin A. on 05/26/2017
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Kevin said he appreciates the service and he will be back. This is the only business in the area that knows how to work on his vehicle.
Vehicle: Toyota Corolla
Category: Service
Service Date: 05/23/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
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