Automotive Excellence of Seal Beach


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

204 Reviews

99% Would Recommend
Latest Review 1 day ago
Review for Automotive Excellence of Seal Beach
JOE O. on 04/09/2016
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"No Good"
Got brakes put on. They weren't done right. Had to bring it back.. Wasn't happy with the guys that work at the desks.Not friendly. Not honest. Should take the "Excellence" out of the name. What a joke.
Vehicle: Ford Explorer
Service Date: 03/25/2016
Review Created: 04/09/2016 10:15 PM
Joe H. at Automotive Excellence of Seal Beach responded on 04/13/2016

JOE,

SORRY YOU FEEL THIS WAY AFTER WE ATTEMPTED TO SAVE MONEY THE FIRST VISIT BY NOT REPLACING THE ROTORS! WHEN YOU RETURNED WITH A SLIGHT SHAKE WHILE BRAKING AFTER WE DID THE BRAKES WE EXPLAINED TO YOU THAT THE ROTORS THAT WERE NOT REPLACED THE FIRST TIME NEEDED TO BE REPLACED AND THAT WE WOULD DO THAT FREE OF CHARGE ON LABOR AND OUR COST PLUS TAX ON PARTS WHICH WAS WAY LESS THEN IT WOULD HAVE BEEN IF WE WOULD HAVE JUST SOLD YOU THE ROTORS IN THE FIRST PLACE INSTEAD OF TRYING TO SAVE MONEY! OTHER THEN THE TIME IT TOOK FOR YOU TO RETURN THE CAR TO US I DO NOT SEE HOW YOU WERE NOT TREATED WELL AND AGAIN I AM SORRY YOU FEEL THIS WAY! IF THERE IS ANYTHING WE CAN DO TO TRY AND GAIN YOUR TRUST AND BUSSINESS AGAIN PLEASE REACH OUT TO ME!

THANK YOU 

PETER LAWRENCE

THE AUTOMOTIVE EXCELLENCE TEAM