ReScore Reviews™ (2)

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Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
96% Would Recommend
Latest Review 9 days ago
Review for Autotech
Linda G. ReScore Review on 01/07/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended? Yes
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Linda said this business was unable to fix the problem with her vehicle.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 12/11/2014
Review Created: 12/17/2014
This review was collected via phone interview by Customer Research Inc.

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Linda said she has to take her vehicle back to the business because the original issue was not resolved.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 12/11/2014
Review Created: 12/17/2014
This review was collected via phone interview by Customer Research Inc.
The Autotech F. at Autotech responded on 12/31/2014

Hi Linda,Whenever we have a problem with a vehicle, We look for Factory Recalls or Technical Service Bulletins (TSB) pertaining to that particular Drivability Problem which there was a recall for intermittent engine dying while driving. You took your pontiac to the dealer for the recall. The Recall did not solve that dying problem. You brought it back to us and we road tested your vehicle and could not duplicate that issue, We researched your Maintenance History, and because of the vehicle mileage a  Throttle body Service and Tune up was due. We Performed that and again road tested with no problems.     We had your Pontiac back in our shop to try duplicate
the intermittent engine dying problem you were complaining about. We road tested your vehicle numerous times with our fuel pressure gauge and engine scanners connected to your vehicle.
We did not experience the problem that you described, but after 2 hours of driving your car I did experience a problem with your transmission shifting hard. After talking to Lee, he stated both of you had experienced that problem in the past. The engine dying while driving issue is not apparent at this time. We may have to wait till the problem is more apparent! Intermittent problems are very hard to repair, We don't want to start guessing and replacing unnecessary parts in attempt to fix this very intermittent issue.